Anna Cherfils
Temecula,CA
Summary
Coming from a background of a strict and assertive family who values hard work, integrity, professionalism, and goal oriented. I take that mindset to wherever I go in life especially in the workforce. I am a person who loves to be hands on and always open to new experiences to enhance my growth not only in my career but also in my personal life as well to better oneself.
Overview
23
23
years of professional experience
Work History
Sales Associate, Personal Shopper
Walmart
Neptune City, NJ
07.2018 - 10.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Increased purchase amounts by cross-selling with similar products.
Online Personal Shopper
Walmart
Neptune City, NJ
07.2018 - 10.2023
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Determined the best delivery methods based on order size and destination.
- Developed strategies to increase sales and improve customer experience.
- Maintained accurate records of orders, returns, exchanges and payments.
- Reconciled discrepancies between inventory levels and purchase orders.
- Responded promptly to customer inquiries via phone or email.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
- Greeted customers and answered product or service questions.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Asked store associates for help locating missing products.
- Followed application instructions closely and reviewed deliveries to minimize errors.
Line Cook
Fountain bleu resort
Miami Beach, FL
01.2017 - 05.2018
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Maintained accurate records of daily production sheets including waste logs.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Cook Shift Leader
Jewish Senior Life
Oak Park, MI
07.2015 - 12.2015
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Organized the work area for efficient functioning during shifts.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Resolved customer complaints in a timely manner.
- Conducted daily meetings with kitchen staff to review specials and daily menus.
- Assisted in developing new menu items based on customer feedback.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Reviewed food orders to verify accuracy before they were sent out.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Implemented cost saving measures while still maintaining high quality standards.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Trained kitchen workers on culinary techniques.
- Followed recipes and procedures to prepare, season and cook food products.
Line Cook
Coral Gulf Resort
Miami , FL
12.2000 - 05.2004
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Maintained accurate records of daily production sheets including waste logs.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Ensured that all dishes were prepared according to recipe specifications.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Followed proper food handling methods and maintained correct temperature of food products.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces and salads.
- Adhered to portion controls and presentation specifications.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
Education
HHA - Nursing Assistance
Keyport Vocational School
Keyport, NJ05.1997
Some College (No Degree) - Liberal Arts And General Studies
Brookdale Community College
Lincroft, NJSkills
- Client Account Management
- Upselling
- Retail Loss Prevention
- Promotional Support
- Order Processing
- Inventory Control
- Sales Development
- Customer Needs Assessment
- Cash Handling Accuracy
- Listening Skills
- Stocking and Receiving
- Self-Checkout Assistance
- Problem-Solving
- Reliable and Punctual
- Written and Oral Communication Skills
- Verbal/Written Communication
- Multi-Tasking Strength
- Customer Service
- Sales Goals Attainment
- Retail Merchandising Expertise
- Time Management
- Inventory Control Procedures
- Exceeds Sales Goals
- Cash Register Operation
- Fitting Room Maintenance
- Inventory Tracking
- Superb Time Management
- Display Setup
- Meeting Deadlines
- Professional Demeanor
- Product Recommendations
- Excellent Communication Skills
- Teamwork and Collaboration
- Cash Handling
- Outgoing Personality
- Store Opening and Closing
- Positive and Professional
- Relationship Selling
- Problem-Solving Skills
- Reading Comprehension Skills
Timeline
Sales Associate, Personal Shopper
Walmart
07.2018 - 10.2023
Online Personal Shopper
Walmart
07.2018 - 10.2023
Line Cook
Fountain bleu resort
01.2017 - 05.2018
Cook Shift Leader
Jewish Senior Life
07.2015 - 12.2015
Line Cook
Coral Gulf Resort
12.2000 - 05.2004
HHA - Nursing Assistance
Keyport Vocational School
Some College (No Degree) - Liberal Arts And General Studies
Brookdale Community College