Anna Christensen

• Developed strong relationships with clients, leading to increased loyalty and repeat business.
• Acted as a trusted advisor to clients, offering guidance and support throughout their journey with the company.
• Assisted sales with product research, pricing and lead time information.
• Implemented effective communication strategies to keep clients informed during service delivery processes.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

I have worked for Metro Cruise from 2016 to this past season 2019 in various customer service positions. These include assisting passengers from ground transportation onto their cruise ships: welcoming them; directing them to various facilities within the terminal; checking travel documents such as passport and visas; making sure luggage tags were correct and complete; crowd control; assisting disabled passengers in wheelchairs into the terminal and guiding them to and through the check in process. Each sailing day requires us to work as a team to get between four to five thousand passengers aboard within a four hour window

I have worked seasonally for H & R Block from 2016 to 2019 (Jan-April 15). I manage the front desk, scheduling appointments, taking payments, answering phones, ordering supplies and receiving deliveries, checking IRS website to ascertain that returns had been accepted before filing them, or if rejected, returning them to the tax preparers for review. I facilitate communication between the tax professionals and their clients, as well as within the office staff.