Summary
Overview
Work History
Education
Skills
Timeline
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Anna Clark

Eugene,OR

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Program Manager

Alvord Taylor
Springfield, Oregon
09.2019 - 06.2023
  • Managed and supervised daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on strategies to accomplish challenging goals.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Write ISPS for Individual
  • Trained new hires
  • Communicated regularly with guardians of Individuals, answering questions and addressing concerns.

Direct Support Professional

Dungarvin
Eugene, OR
09.2017 - 08.2019
  • Assisted disabled Individuals to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted Individuals with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Transported Individuals to medical and dental appointments to provide support.
  • Provided compassionate and patient-focused care to cultivate well-being.

Licensed Nail Technician

Self-employed
Grants Pass, OR
09.2008 - 09.2018
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversaw schedule to manage appointments of new and existing.
  • Utilized specialized tools and techniques to restore natural nails and create unique nail art.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.

Collections Specialist

DCS INC.
Grants Pass, OR
02.2002 - 02.2008
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Negotiated payment plans with customers to get their Student Loans out of Default.
  • Documented customer payment interactions and account statuses for future reference.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Entered client details and notes into system for interdepartmental access and review.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Education

Licensed Certification - Nail Technology And Esthetics

Phagans Grants Pass College of Beauty
Grants Pass, OR
09.2008

High School Diploma -

Gold Beach High School
Gold Beach, OR
06.1993

Skills

  • Budget coordination
  • Performance monitoring
  • Program leadership
  • Policy and procedure improvements
  • Cost Estimates & Budgets
  • Budgeting
  • Quality assurance
  • Data Collection & Research
  • Team leadership and direction

Timeline

Program Manager

Alvord Taylor
09.2019 - 06.2023

Direct Support Professional

Dungarvin
09.2017 - 08.2019

Licensed Nail Technician

Self-employed
09.2008 - 09.2018

Collections Specialist

DCS INC.
02.2002 - 02.2008

Licensed Certification - Nail Technology And Esthetics

Phagans Grants Pass College of Beauty

High School Diploma -

Gold Beach High School

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Anna Clark