Anna Coco-Papa

Oversee operations in Palm Beach Florida managing a specific portfolio of properties.

Develop and grow a relationship with the owners of the properties by proactively communication and becoming the subject matter expert of those properties ensuring the are clean, maintained and well cared for.

Meet and maintain the Vacasa standards and metrics such as NPS, standard unit appearance and efficiency

Support your team with escalated guests and homeowner concerns by responding to emails, calls and tickets.

Occasionally need to perform housekeeping and maintenance duties.

Conduct regular inspection before and after a guest has checked out.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Onboarded new employees with training and new hire documentation.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
• Motivated, trained and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Taught staff strategies for completing work and smoothly carrying out senior management directives.
• Built customer loyalty by devising promotions and products according to customer needs and budget.