Anna Coe
Sequim,WA
Summary
Dynamic professional with experience as an EMT-Basic at Olympic Ambulance and a Department Supervisor at Home Depot. Skilled in critical decision-making and patient assessments, I excel in high-pressure environments, ensuring safety and satisfaction. Proven ability to enhance customer experiences and drive team success through effective communication and relationship-building.
Overview
7
7
years of professional experience
Work History
EMT-Basic
Olympic Ambulance
06.2024 - Current
- Responded promptly to emergency calls, providing critical care and support to patients in distress.
- Conducted thorough assessments of patient conditions, determining appropriate treatment and transport protocols.
- Collaborated with healthcare professionals during patient handoffs, ensuring continuity of care and accurate communication.
- Maintained all medical equipment and supplies, ensuring readiness for emergency situations at all times.
- Trained new EMT staff on protocols, procedures, and best practices for effective emergency response.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Department Supervisor
Home Depot
11.2022 - 06.2024
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored team members, fostering a collaborative work environment.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Led departmental initiatives to improve customer service standards and satisfaction rates.
- Analyzed sales data to develop strategies that increased product visibility and turnover.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Sales Associate
Home Depot
03.2022 - 11.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer experience and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Supported inventory management by restocking shelves and conducting regular stock counts.
- Collaborated with team members to achieve store goals and improve overall service quality.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Participated in training sessions to enhance product knowledge and improve sales techniques.
- Ensured compliance with safety standards and operational procedures within the store environment.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
TSA Agent
Transportation Security Administration, TSA
06.2019 - 08.2021
- Conducted security screenings to ensure compliance with transportation safety regulations.
- Collaborated with team members to enhance passenger experience and streamline operations.
- Monitored and evaluated security equipment for effective functionality and reliability.
Education
GED -
Homeschooling
Sequim, WASkills
Basic life support
Timeline
EMT-Basic
Olympic Ambulance
06.2024 - Current
Department Supervisor
Home Depot
11.2022 - 06.2024
Sales Associate
Home Depot
03.2022 - 11.2022
TSA Agent
Transportation Security Administration, TSA
06.2019 - 08.2021
GED -
Homeschooling