Anna Colon
North Bergen
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Massage Envy
04.2017 - 03.2024
- Promoting the Wellness Program to first time guests to encourage membership
- Chatting with first time guests before and after their service to customize their experience
- Matching our members and guests with the services and therapists that best suit their needs
- Re-engaging inactive members through pro-active member management calls
- Setting and checking members and guests in and out for appointments
- Standing and greeting members and guests upon arrival
- Staying updated on retail products and promotions
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members
Front Desk Receptionist
Healing Waters Wellness
08.2021 - 01.2022
- Provide patient/guest care to include: checking schedules and organizing patient/guest flow; escorting patients/guests to the locker room and the living room; and inputting patient/guest information in the operating system in a timely manner
- Answer phone calls, schedule appointments, and facilitate patient/guest experience to exceed standards from beginning to end of treatment
- Fulfill administrative responsibilities such as maintaining proper records of guests' needs, preferences, and treatments provided
- Provide accurate, appropriate, and immediate responses to all guests, ensuring guest satisfaction and exceeding expectations
- Follow the Company's mission, vision, and core values by building strong partnerships and relationships with Company guests
- Uphold the standards of sanitation and sterilization as directed by state law and the Spa's policies and procedures
- Be on time and prompt for your shift and properly care for equipment
- Perform prep work, properly clean and restock room as required, sterilize equipment, and clean work areas
- Have complete knowledge and understanding of all services and products offered and educate guests in these areas, as well as programs, promotions, and discounts available
- Actively promote home care programs, meeting minimum retail sales goals
- Regularly attend, participate in, and support training and staff meetings for the Spa
- Assist in Healing Waters' Commitment to Excellence by maintaining a clean and appealing 5-star environment
- Perform Spa Opening and Closing Duties when needed to ensure the Company's brand standards are met
- Help with internal laundry, and ensure all floors are kept clean and free of dust and debris at all times
- Restock locker rooms and the living room when necessary
- Supports opening and closing of the business operational responsibilities to business protocol
- Other assign duties
Assistant Manager/HR
Cinemark
01.2019 - 04.2021
- Follows the direction dictated by the General Manager
- Supports General Manager's decisions in communication with the staff
- Spends time working in all theater job functions
- Participates in the training and coaching of staff members in their specific job functions
- Assists in the preparation of administrative reports and special reports for the General Manager
- Learns and enforces cash handling procedures as dictated by Cinemark policy
- Observes and participates in the inspection of the theater building, parking lot, and landscaping, Cinemark property, and equipment condition
- Reports the need for building, property, and equipment repairs to the General Manager
- Interacts with Customers for improved service in the theater
- Enforces and supports the Cinemark Operations Guidelines
- Performs other work-related duties as assigned
Front Desk Receptionist
William Paterson University
01.2017 - 01.2019
- Answering phone calls and transferring to the right department
- Greeting guest
- Overseeing lost and found
- Sorting and distributing mail
- Operating a cash register
- Maintain a professional and clean work environment & appearance
- Positive, energetic attitude
- Other duties as assigned
Cast Member, Disney College Program Internship
Walt Disney Parks and Resorts
01.2013 - 09.2016
- Checking-in Guests to the spa
- Operating highly technical computer systems
- Providing information for the spa and surrounding areas
- Answering Guest questions regarding the DisneyWorld spa
- Strong cash handling skills
Assistant Manager
AMC Theaters
11.2011 - 06.2016
- Providing friendly, helpful, and fast guest service (Good communication skills, Answering guest questions, handling sales and purchases, Enforcing proper conduct and adherence to rules)
- Keeping a clean and organized work environment
- Ability to perform under minimal supervision
- Strong cash handling skills
- Sufficient knowledge of moviegoing equipment and computers
- Fast-paced and pressured working environment
Education
Bachelor of Science - Criminal Justice
William Paterson University of New Jersey
Wayne, NJ05-2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Skilled in meevo, zenoti
- Talent acquisition
- Onboarding and orientation
- Interviewing techniques
- Creativity and innovation
Accomplishments
- Supervised team of 80 staff members.
- SAG-AFTRA member since 2020.
- Resolved product issue through consumer testing.
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- OSHA Certified
Timeline
Front Desk Receptionist
Healing Waters Wellness
08.2021 - 01.2022
Assistant Manager/HR
Cinemark
01.2019 - 04.2021
Front Desk Manager
Massage Envy
04.2017 - 03.2024
Front Desk Receptionist
William Paterson University
01.2017 - 01.2019
Cast Member, Disney College Program Internship
Walt Disney Parks and Resorts
01.2013 - 09.2016
Assistant Manager
AMC Theaters
11.2011 - 06.2016
Bachelor of Science - Criminal Justice
William Paterson University of New Jersey