Anna Companion
Alpharetta,GA
Summary
Experienced customer care representative with a strong track record of delivering exceptional customer service, conflict resolution, and effective communication with diverse individuals. Skilled in maintaining a calm and level-headed approach to resolve customer disputes. Committed to staying updated on industry knowledge and adapting to changing circumstances. Responsive and resilient team player, known for resourcefulness and adaptability. Actively contributed to the organization by assisting with organizing and presenting monthly department meetings. Additionally, played an active role in the department's Fun Squad team, fostering team member participation through exciting themed days.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Toyota Financial Services
07.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Community Bank N.A.
01.2018 - 06.2023
- Works as part of a team to evaluate customer accounts and provide support both in person and over the phone
- Manages daily and monthly tasks while overseeing till and working through system outages
- Continuously learning about online and mobile banking opportunities to support customers and company changes
- Promotes various products to support customer’s credit development and cash management goals
Customer Service Representative
Vermont Teddy Bear Factory
10.2022 - 12.2022
- Managed incoming customer calls and product orders while logging all interactions in company system of record
- Responded to customer complaints and evaluated opportunities for customer satisfaction and enhance brand loyalty
Assistant Manager
FYE (Trans World Systems)
05.2016 - 12.2017
- Facilitated the unloading and stocking of new shipments of money as key holder
- Managed cash registers while handling customer requests in person and via phone
- Assessed and conducted daily branch tasks
- Coached sales associated on products, sales incentives, and techniques
- Promoted customer savings initiatives
Education
HS Diploma -
South Burlington High School
South Burlington, VT01.2017
Skills
- Communication
- Problem solving
- Customer Service
- Creativity
- Strategic thinking
- Empathy and patience
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Active listening
- Product knowledge
- Phone etiquette
Timeline
Customer Care Representative
Toyota Financial Services
07.2023 - Current
Customer Service Representative
Vermont Teddy Bear Factory
10.2022 - 12.2022
Customer Service Representative
Community Bank N.A.
01.2018 - 06.2023
Assistant Manager
FYE (Trans World Systems)
05.2016 - 12.2017
HS Diploma -
South Burlington High School
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