Seeking a position that allows me to apply my strong analytical and problem-solving skills, along with my passion for continuous learning, to make a positive impact and contribute to the overall goals and success of the organization.
Hi, I’m
ANNA CADY-COOK
Rives Junction,MI
Summary
Overview
8
years of professional experience
Work History
Comtronics
Service Scheduling Coordinator - -$20/hr
06.2024 - Current
Job overview
- Promptly contact customers to schedule technicians, confirm appointments, and gather beneficial information to dispatch technicians effectively
- Proactively coordinate with the Inventory Control Manager and technicians to ensure they have the required parts and information for each service call and install
- Assist technicians with on-site sales and change orders
- Provide customers with opportunities to improve their experience with their Comtronics system
- Maintain clear and accurate records of all customer interactions
- Serve as the back-up for the Inventory Contorl Manager when they are out of the office by scheduling installs and managing inventory
Comtronics
Customer Care Representative/Inside Sales - $20/hr
04.2021 - 06.2024
Job overview
- Preform Basic Customer Service Functions
- Communicate with Subscribers to get desired information and answer questions
- Routing qualified opportunities to the appropriate sales representative for further development and closure
- Defuse upset Subscribers using interpersonal skills
- Process online, email, and phone sales and deactivation request
- Become an expert on company products and services
- Perform effective online demonstrations for prospects
- Update database and Subscriber records/maintain an accurate database of subscribers and Prospect Information
- Support Sales Management with requested tasks and duties.
Comtronics
Technical Support Specialist- $18/hr
01.2021 - 04.2022
Job overview
- Assist Subscribers, technicians, and team members with technical and customer support-related questions promptly
- Accurately input data into the ticketing/CRM database
- Maintain a working knowledge and understanding of all products and services
- Program alarm systems remotely
- Collaborate, assist, and train other team members
- Troubleshoot devices and handle subscriber questions and concerns
- Additional duties as assigned by leadership.
Consumers Energy
Operations Administrative Assistant - $22/hr
06.2019 - 03.2020
Job overview
- Delivering customer satisfaction through positive language, patience and attention
- Reaching a diverse population with clear communication skills
- Answer phones, redirect when necessary
- Prepare and disseminate correspondence, memos, and forms
- Develop and maintain a filing system
- Support and facilitate the completion of regular reports
- Collaborate with other Field Support team members on department functions and responsibilities
- Assist in developing Standard Work Instructions for Policies and Procedures for department operations
- Data entry for processing incoming customer situations regarding HVAC repairs
- Reviewing Contract Claims for Payment.
Aerotech
Administrative Assistant - 14.50/hr
10.2018 - 05.2019
Job overview
- Answer phone calls and redirect when necessary
- Manage the weekly shop schedule
- Prepare and disseminate correspondence, memos, and forms
- File and update contact information of customers, suppliers, and external partners
- Support and facilitate the completion of regular reports
- Develop and maintain a filing system
- Check frequently the levels of office supplies and place appropriate orders
- Document expenses and hand in reports
- Undertake occasional receptionist duties.
Anesthesia Business Consultants
Scanning Department Assistant Manager - $12/hr
02.2017 - 10.2018
Job overview
- Ensure the department has a consistent and productive workflow
- Collaborate with other Anesthesia Business Consultant offices on department functions and responsibilities
- Maintain work manual for policies and procedures for all department operations
- Manages organization of payment and charge batches in the archive
- Ensures all devices and software systems are operating properly.
Education
Jackson College
from Fine Arts/Art History
University Overview
Minor: Religious studies
American School of Art
from Fine Arts/Photography/Drawing
University Overview
Skills
- EFFECTIVE COMMUNICATION
- PROBLEM SOLVING
- STRATEGIC THINKING
- TEAM BUILDING
- DATA-DRIVEN
- CUSTOMER ADVOCACY
- CUSTOMER ENGAGEMENT
Accomplishments
Accomplishments
- ESA: UNDERSTANDING ELECTRONIC SECURITY SYSTEMS (2023)
- RESIDEO CERTIFIED SALES PRO TRAINING COURSE (2022)
- DMP SALES ACADEMY (2024)
References
References
Rachelle Anthony: 517-420-3278
Robert Gibson: 517-888-3278
TJ Taylor: 517-385-1080
Timeline
Service Scheduling Coordinator - -$20/hr
Comtronics
06.2024 - Current
Customer Care Representative/Inside Sales - $20/hr
Comtronics
04.2021 - 06.2024
Technical Support Specialist- $18/hr
Comtronics
01.2021 - 04.2022
Operations Administrative Assistant - $22/hr
Consumers Energy
06.2019 - 03.2020
Administrative Assistant - 14.50/hr
Aerotech
10.2018 - 05.2019
Scanning Department Assistant Manager - $12/hr
Anesthesia Business Consultants
02.2017 - 10.2018
Jackson College
from Fine Arts/Art History
American School of Art
from Fine Arts/Photography/Drawing