Anna Corbaley
Pahrump,NV
Summary
Dynamic service manager with a proven track record at McCandless Truck Center, excelling in customer service and operational improvements. Skilled in staff training and development, I fostered high-performing teams and enhanced customer satisfaction through effective service planning. Committed to creating positive work environments that drive engagement and loyalty.
Overview
20
20
years of professional experience
Work History
Assistant Service Manger
Velocity Truck Center
09.2021 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Service Manager
McCandless Truck Center
06.2014 - 09.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
Director
Hope Montessori Academy
02.2005 - 04.2010
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Education
Associate of Science - Early Childhood Care And Education
Pikes Peak Community College
Colorado Springs, CO07.2002
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Operation Monitoring
- Operational improvements
Timeline
Assistant Service Manger
Velocity Truck Center
09.2021 - Current
Service Manager
McCandless Truck Center
06.2014 - 09.2021
Director
Hope Montessori Academy
02.2005 - 04.2010
Associate of Science - Early Childhood Care And Education
Pikes Peak Community College
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