Anna Corgan
Spring Lake,USA
Summary
Strong team player with excellent communication skills and instruction abilities. Dynamic professional with a strong foundation in customer service and team collaboration. Proven ability to manage operations effectively while enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Building Manager
Michigan Sports Academies
Grand Haven, USA
11.2024 - Current
- Assist in overseeing building operations and maintenance activities.
- Manage scheduling for maintenance staff and service contractors.
- Train new employees on policies and procedures related to their job duties.
- Handle all customer/guest concerns, questions, comments, and cancellations with a focus on service and maintaining a high level of member satisfaction.
- Enforces facility rules and guidelines, taking appropriate action where indicated and reporting any problems to the Building Operations Manager.
- Continually establishing relationships with customers/guests and requesting feedback about current programs, classes, and operations.
- Respond and react to any emergency situation. Use of incident reports appropriately.
- Management of concessions area and ordering of products.
Guest Service
American Dunes Golf Club
Grand Haven, USA
05.2023 - 11.2024
- Assisted in keeping the bag drop, cart barn, practice area, and areas around the clubhouse clean, and calling attention if maintenance issues need to be addressed.
- Maintained and loaded golf car supplies including towels, sand bottles, scorecards, pencils, tees, bottled water, etc.
- Assumed responsibility for the practice area's daily operations, including setup and breakdown of the practice tee, signage movement, managing the short game area, and ball recovery and washing.
- Assisted with facilitating the preparation and execution of events and tournaments hosted at the Club.
- Provided an exceptional 'First Contact' with each guest, delivering a quality welcome with proper direction to ensure an enjoyable experience.
Club Sports Intern
Grand Valley State University
Allendale, USA
01.2024 - 04.2024
- Assisted in the coordination and implementation of sports activities and events.
- Organized promotional materials such as flyers, brochures, banners.
- Coordinated travel arrangements for teams participating in competitions away from home locations.
Track and Field Intern
GVSU Track and Field
Allendale, USA
01.2024 - 04.2024
- Assisted with the organization and execution of field events, including set-up, clean-up, and athlete support.
- Managed inventory of supplies needed for field activities.
Assistant Softball Coach
Coopersville Parks and Rec
Coopersville, USA
08.2023 - 10.2023
- Assisting the head coach with instructing players in the rules, regulations, equipment, and techniques of the sport.
- Assessing player's skills, monitor players during competition and practice, and keeps the head Coach informed of the athletic performance of the students.
- Assisting the head coach with supervising athletes during practices and competitions.
- Modeling sport-like behavior and maintain appropriate conduct towards players, officials, and spectators.
- Arriving 15 minutes before practice, contests and meetings to adequately prepare and remains long enough afterwards to help players with problems or to become involved in staff discussions.
Intern
Rec Sports Grand Rapids
Grand Rapids, USA
03.2023 - 09.2023
- Operation of softball field maintenance, including grooming, painting lines, and proper setup for games and tournaments.
- Repairing issues with bases or fences.
- Cleaning any trash or litter surrounding fields.
- Assisting with landscaping tasks, including mowing and weed removal.
- Supervising volleyball games and tournaments, including setup and teardown of nets and lines, raking each court before games and in between games, and reporting scores.
- Running social media accounts and creating graphics.
Manager
Sweet Temptations
Grand Haven, USA
08.2020 - 05.2023
- Monitored amounts of all ice cream flavors and replaced them when depleted.
- Helped patrons decide which flavor to choose, supporting dietary restrictions and personal preferences with ease.
- Operated cash register, taking payments and issuing receipts.
- Served customers of all ages with speed and efficiency, keeping team running smoothly.
- Maintained cleanliness and organization in all areas of establishment.
- Production of caramel corn and stocking the floor and orders.
Education
Bachelor of Science - Sports Management
Grand Valley State University
Allendale, MI04-2024
Skills
- Building operations
- Employee training
- Customer relationship management
- Event coordination
- Customer service
- Strong work ethic
- Competitive
- Teamwork
- Quick learner
Timeline
Assistant Building Manager
Michigan Sports Academies
11.2024 - Current
Club Sports Intern
Grand Valley State University
01.2024 - 04.2024
Track and Field Intern
GVSU Track and Field
01.2024 - 04.2024
Assistant Softball Coach
Coopersville Parks and Rec
08.2023 - 10.2023
Guest Service
American Dunes Golf Club
05.2023 - 11.2024
Intern
Rec Sports Grand Rapids
03.2023 - 09.2023
Manager
Sweet Temptations
08.2020 - 05.2023
Bachelor of Science - Sports Management
Grand Valley State University