Anna Corrales
Mesa,AZ
Summary
Highly reliable, enthusiastic, and detail oriented with 4+ years of success in delivering excellent customer service across several industries including customer facing and high pressure sales positions.
- Self-motivated with the ability to work independently or with a team, exhibiting strong analytical and decision-making skills.
- Leverage data and analytics to identify issues, problem-solve concerns, and contribute to team goals.
- Highly adaptable and fast learner employing excellent bilingual communication in English/Spanish and outstanding collaborative abilities to work with clients and staff.
- Excels in high-pressure environments while maintaining focus and productivity.
Overview
7
7
years of professional experience
Work History
Account Sales Associate
Scott Christian State Farm
09.2022 - Current
- Contacted customers and prospects through multiple lead sources to generate new business to achieve company growth goals.
- Consistently recognized for being a top sales producer, closed $167,760 in new business in the year of 2023.
- Developed strong relationships with clients, leading to increased repeat business and customer referrals.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Explained features, advantages and disadvantages of various products to promote sales.
- Adhered to all regulations for insurance sales, including getting licensed in Property & Casualty and Life & Health.
- Managed a diverse client portfolio, ensuring timely follow-ups and addressing any concerns or inquiries promptly.
- Contributed to the agency''s growth by identifying opportunities for expansion into new markets or product offerings.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Generated quotes and proposals for clients to match individual needs.
- Met with prospective clients to discuss insurance/financial needs and provide solutions.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed risk factors to recommend appropriate coverage levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Participated in team meetings and training sessions regularly for continuous professional development within the sales industry.
Title Clerk/Receptionist
Brown & Brown Wholesale DBA Mesa Motors
08.2019 - 09.2022
- Prepared tax and title documents to submit legal transfer work to DMV.
- Assisted customers on the sales floor when needed.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Arranged checks for trade-ins/new vehicles and finance companies.
- Contacted AZ Motor Vehicle Department and vehicle auctions to determine status of pending titles.
- Communicated with customers to resolve issues with title work.
- Collected payments and issued receipts.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers.
- Assisted with notary services.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Processed deals to submit to finance companies.
- Assisted in running to the auction to pick up cars and drop off checks.
- Filled in at Mesa Auto Finance (in-house finance company) when needed.
- Assisted in scheduling service appointments and recalls for customers.
- Translated for Spanish-speaking customers and helped close deals.
- Ran errands such as buying office supplies, post office runs, etc.
- Communicated with finance companies to solve issues in funding delays.
- Contributed to team success by cross-training in various roles, providing backup support when necessary.
Technology Sales Associate
Staples
05.2017 - 07.2019
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Logged reports, expenses, receipts and sales documents into digital database.
- Developed and grew leads through repeat business and customer referrals.
- Supported loss prevention goals by monitoring shopper behavior.
- Tracked down hard-to-find merchandise at diverse locations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Proactively managed client correspondence and recorded tracking and communications.
Education
Business
Maricopa Community Colleges - Mesa Community College
Mesa, AZMesa High School
Mesa, AZ05.2016
Skills
- Bilingual Spanish/English
- Customer Service
- Sales Expertise
- Flexible and Adaptable
- Fast and Effective Learner
- Teamwork and Collaboration
- Virtual Communications & Set Up
- Self-Motivated
- Retail Knowledge
- Keen Attention to Detail
- Upselling Products and Services
- Active Listening
- Interpersonal Skills
- Virtual and In-Person Sales
- Organization and Time Management
- Customer Relationship Development
- Quota and Goal Motivated
- Policy & Regulation Compliance
- Documentation Review
- Google Drive
- Microsoft 360
- Apple Time Machine/MacOS
Timeline
Account Sales Associate
Scott Christian State Farm
09.2022 - Current
Title Clerk/Receptionist
Brown & Brown Wholesale DBA Mesa Motors
08.2019 - 09.2022
Technology Sales Associate
Staples
05.2017 - 07.2019
Business
Maricopa Community Colleges - Mesa Community College
Mesa High School