Anna Cottone
Sterling Heights,MI
Summary
Forward-thinking Operations Specialist bringing 20 years of expertise in Customer Service for Private Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Windows 10 and Word.
Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer needs and training in building rapport. Motivated to learn, grow and excel in private industry.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Avon Representative
Avon Products
Sterling Heights , MI
03.2017 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Set up appointments with potential and current customers to promote new products and services.
- Exceeded established sales goals and increased client retention.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Merchandiser
Hallmark Gold Crown
Sterling Heights , MI
05.2017 - 05.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Assembled quarter and full-size point of purchase promotional displays.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Conferred with store managers to obtain information about customer needs and preferences.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Customer Service Representative
My Photographer
Troy, MI
01.2003 - 05.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Branch Secretary
US Army Tank Command
Warren, MI
03.1973 - 11.1984
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported Job title with special projects and additional job duties.
Education
Cousino High
General Studies08.1968
Skills
- Business Growth and Retention
- Price Analysis
- New Product Information
- Product Presentation
- Product Selection
- Selling Skills
- Visual Merchandising
Timeline
Merchandiser
Hallmark Gold Crown
05.2017 - 05.2019
Avon Representative
Avon Products
03.2017 - Current
Customer Service Representative
My Photographer
01.2003 - 05.2009
Branch Secretary
US Army Tank Command
03.1973 - 11.1984
Cousino High
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