Anna Coyle
Rochester
Summary
Results-driven BDC Representative with a strong foundation in customer service, data entry, and sales. Proven track record in enhancing customer satisfaction through effective communication and proactive issue resolution. Demonstrated expertise in managing large client databases and implementing strategic follow-up processes that drive lead conversion and optimize sales performance. Adept at identifying new opportunities to expand the client base and significantly increase revenue.
Overview
8
8
years of professional experience
Work History
BDC Representative
Bob Johnson Auto Group
Rochester
10.2019 - Current
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Greeted customers and provided excellent customer service.
- Scheduled follow-up appointments for customers when necessary.
- Identified customer needs by asking questions and advising on best solutions.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Listened to customer needs to identify and recommend best products and services.
- Verified that customer accounts were up to date with all required documents.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Recruited, hired and trained new hires to optimize profitability.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Performed data entry into computer systems accurately and efficiently.
Lead Front Desk Receptionist
Marriott
Peabody
02.2019 - 08.2019
- Conducted regular inventory checks of office supplies and ordered additional items when necessary.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained a clean and organized reception area to uphold company image.
- Developed communication protocols for front desk operations to ensure smooth workflow of duties.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Coordinated with other departments regarding guest requests and complaints.
- Handled incoming and outgoing mail and packages.
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Acted as liaison between customers and internal personnel to ensure customer satisfaction.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Assistant Teacher
Doodle Bugs
Webster
12.2017 - 12.2018
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Led students through safety procedures for active shooter and fire drills.
- Arranged age-appropriate activities to help children develop interests and talents.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Assessed student progress through observation, testing, and feedback from teachers.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Evaluated student work using established criteria.
- Attended faculty meetings as requested by the lead teacher.
- Collaborated with other staff members to develop strategies for improving student performance.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Assistant Store Manager
Moes Southwest Grill
Rochester
04.2017 - 12.2017
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coached and developed store associates through formal and informal interactions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Wayne Central High School
Ontario, NY06-2012
Skills
- Customer service
- Data entry
- Inventory management
- Appointment scheduling
- Automotive product knowledge
- Customer relationship management
- Sales techniques
- Organizational skills
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- CRM software
- Follow-up calls
- Reliability
- Customer feedback
- Interpersonal communication
- Self motivation
- Team member motivation
- Decision-making
- Analytical thinking
- Multitasking Abilities
References
References available upon request.
Timeline
BDC Representative
Bob Johnson Auto Group
10.2019 - Current
Lead Front Desk Receptionist
Marriott
02.2019 - 08.2019
Assistant Teacher
Doodle Bugs
12.2017 - 12.2018
Assistant Store Manager
Moes Southwest Grill
04.2017 - 12.2017
High School Diploma -
Wayne Central High School
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