Anna Crow
Arlington,TX
Summary
Knowledgeable Assistant Manager with a demonstrated history exceeding 4 years of success in overseeing administrative operations within the retail and office sector. Possessing comprehensive knowledge of retail processes, inventory control, and customer service strategies. Skilled in utilizing various software applications to streamline administrative tasks and maintain accurate records. Proficient in analyzing sales trends and implementing strategies to drive revenue growth. Effective communicator with a talent for building positive relationships with both customers and team members. Proven ability to lead and inspire teams to achieve operational excellence and exceed performance goals. Eager to bring my expertise in retail management to a forward-thinking company committed to delivering exceptional customer experiences and achieving business objectives.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
TitleMax
Mansfield , TX
03.2024 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed all store-related errands including bank deposits, tax office obligations, and supply acquisitions on a regular basis
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Target Team Member
Target
Lake Worth , Texas
10.2023 - 03.2024
- Performed retail transactions by processing payment cards and returning accurate change to customers. Managed exchanges, returns, and refunds according to established company procedures.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Followed loss prevention strategies, minimizing theft.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Digital Department Trainer
Walmart
Arlington , TX
01.2022 - 12.2023
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
Packing Associate
Target, Midlothian
09.2021 - 01.2022
- Streamlined box cutting and opening processes by working diligently on the production line.
- Maintained cleanliness and organization of fully stocked workspace
- Consistently ensured label accuracy by carefully matching and meticulously inspecting for mistakes
- Performed daily scanning of more than 3000 units of product.
- Maintained accuracy in distributing products to stores by properly dividing and sorting the required amounts
- Ensured safety protocols were followed at all times while operating machinery.
- Identified discrepancies between physical count and computer data.
- Ensured proper sealing, labeling, and timely shipping of all packages.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Online Grocery Pickup Associate
Walmart
Mansfield, TX
09.2020 - 09.2021
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Memorized store layouts to fulfill orders using shortest, most efficient route
- Consulted with customers on food selections and custom order requests
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
- Oversaw the training process for 20 newly hired staff members on various aspects including daily operations, utilization of mobile apps, client interaction skills, and arrangement of merchandise within the store.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
Office Assistant
Southern Champion Tray
Mansfield
03.2019 - 07.2020
- Succeeded in handling incoming calls, messages, and appointments seamlessly
- Ensured efficient communication between departments by composing, preparing, editing, and distributing correspondence and other relevant documents.
- Coordinated activities for conference room usage, including scheduling and cleanliness
- Ensured the cleanliness and organization of the front office, break room, and all other employee areas.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Assisted office team with diverse clerical tasks including managing correspondence, answering phone calls and tracking documentation.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Some College (No Degree) - MMA
Penn Foster Career School
11-2026
High School Diploma -
Mansfield High School
08.2015
Skills
Microsoft Word, Microsoft Powerpoint, Microsoft Excel,
Google Sheets,Google Docs, Mac & Windows Platform ,
- Attention to detail
- Clear Communication
- Customer Service
- Organizing Work Stations
- Product Knowledge
- Willingness to Learn
- Positive Attitude
- Attention to Detail
- Problem Solving
- Teamwork and Collaboration
- Multitasking
- Self-Motivation & Leadership
Timeline
Assistant Store Manager
TitleMax
03.2024 - Current
Target Team Member
Target
10.2023 - 03.2024
Digital Department Trainer
Walmart
01.2022 - 12.2023
Packing Associate
Target, Midlothian
09.2021 - 01.2022
Online Grocery Pickup Associate
Walmart
09.2020 - 09.2021
Office Assistant
Southern Champion Tray
03.2019 - 07.2020
Some College (No Degree) - MMA
Penn Foster Career School
High School Diploma -
Mansfield High School