Anna Crowe
Kissimmee
Summary
Reliable and team-oriented individual successful at fostering customer loyalty and satisfaction with consultative techniques and diligent attention to individual needs. Knowledgeable about sales, payment processing, customer service, and cleaning. Dedicated and dependable relationship-builder with excellent organizational skills and superior work ethic.
Overview
5
5
years of professional experience
Work History
Wireless Sales Consultant
RXP Wireless (Verizon-Authorized Dealer)
10.2023 - Current
- Selling various mobile devices to Verizon customers (phones, tablets, smart watches, etc.)
- Maximizing on each customer experience by asking discovery questions to uncover any additional products and/or services the customer may benefit from
- Answering any Verizon-related inquiries customers may have (i.e
- Billing, product specifications or functions, pricing, etc.)
- Inputting leads into the system to contact a customer later if they did not purchase products or services day-of
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Attending any outside-of-work meetings required by the company
- Adhering to all Verizon Privacy and Customer Policies to keep our customers and their information safe
- Answering the store phone if customers call with pre-visit inquiries
- Used in-store system to locate inventory and place special orders for customers.
- Completing 2 store-wide inventory counts every month
Wireless Sales Representative
Cellular Sales (Verizon-Authorized Dealer)
05.2022 - 10.2023
- Selling mobile devices to customers (phones, tablets, smart watches, etc.)
- Maximizing on each customer experience by asking the right discovery questions to uncover additional products and/or services the customer may need
- Answering any Verizon-related questions customers may ask (billing, product functions and abilities, account help, additional resources)
- Redirecting the customer to the correct help channel if we are not able to help them in store
- Answering the store phone when customers call
- Completing up to 200 cold call leads each month
- Adhering to all Verizon Privacy and Customer Policies in order to safeguard our customers and their information
- Attending any outside-of-work meetings and trainings scheduled
- Keeping the store clean and presentable for customers
Order Fulfillment Associate
Lowe's Home Improvement
01.2021 - 01.2022
- Attending in a timely manner to any online or in-app orders customers place for pickup in store
- Placing orders in their correct spaces in an organized fashion after picking them for the customer
- Making the pickup process as smooth as possible for the customer by answering any additional inquiries they may have about their pickup
- Assisting the customer with loading the order into their vehicle, if requested
- Using a mobile ZEBRA device for the whole shift to keep track of orders when they come in and when they are picked
- Learning and operating various different kinds of equipment and heavy machinery to get items from overstock or receiving shelves when necessary
- Answering any phone calls directed to the Fulfillment Department
- Training new Fulfillment Associates about our process
- Keeping the order holding area as tidy as possible to ensure a smooth pickup for customers and a good work environment for fellow associates
Cashier/Customer Service
Lowe's Home Improvement
07.2020 - 01.2021
- Greeting every customer with a smile and providing excellent service
- Assisting customers with the check-out process by ringing up their items and ensuring they found everything they need
- Keeping the front end area tidy and presentable for our customers
- Ensuring that the end caps, registers, and food/drink areas are sufficiently stocked with in-season products
- Answering any additional inquiries customers may have at the time of checkout, or redirecting them to someone who can help if I cannot
- Learned duties for various positions and provided backup at key times.
- Assisting customers with additional Lowe's services they may request (carpet cleaner rental, tool warranty replacements, etc.)
- Answering the store phone when customers call with inquiries
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High school diploma -
Winter Haven Senior High School
Winter Haven, FL06.2020
Skills
- Team development
- Technical Support
- Computer & Mobile Device Literacy
- Mechanical Knowledge
- Efficiency
- Resourcefulness & Problem Solving
- Customer service
- Microsoft Windows
- Phone etiquette
- Sales & B2B
- Industry trends
- Performance analysis
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Wireless Sales Consultant
RXP Wireless (Verizon-Authorized Dealer)
10.2023 - Current
Wireless Sales Representative
Cellular Sales (Verizon-Authorized Dealer)
05.2022 - 10.2023
Order Fulfillment Associate
Lowe's Home Improvement
01.2021 - 01.2022
Cashier/Customer Service
Lowe's Home Improvement
07.2020 - 01.2021
High school diploma -
Winter Haven Senior High School
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