Anna Cuevas
Stockton,CA
Summary
Proactive Customer Service with extensive experience in conducting comprehensive income calculations, interviewing applicants, and explaining benefits. Skilled in documentation, application processing, and maintaining confidentiality. Brings strong attention to detail, effective communication skills, and a commitment to improving workflow processes.
I devote myself fully and joyfully giving out the best of my talents & skills to be a strong asset.
Overview
15
15
years of professional experience
Work History
Eligibility Worker
HSA
08.2024 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Patient Coordinator
Kids Care Dental & Orthodontics
01.2010 - 08.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, dental terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Reduced wait times by effectively coordinating with dental staff on patient schedules.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
Education
Activity Director
Modesto Adult Care
01-2006
Certified Nursing Assistant Certification
Certified Nursing Assistant/ Arbor Convalescent
Lodi01-1998
General Studies
Tokay High
Lodi, CA01-1995
Skills
- Written and verbal communication
- Application processing
- Cross-cultural sensitivity
- Confidentiality
- Effective communication skills
- Documentation and paperwork
Timeline
Eligibility Worker
HSA
08.2024 - Current
Patient Coordinator
Kids Care Dental & Orthodontics
01.2010 - 08.2024
Activity Director
Modesto Adult Care
Certified Nursing Assistant Certification
Certified Nursing Assistant/ Arbor Convalescent
General Studies
Tokay High
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