Hi, I’m
Anna Cuevas
La Mirada,CA
Summary
Proven leader in sales and marketing, leveraging CRM and Salesforce proficiency to exceed targets at Kia of Irvine by fostering strong customer relationships and implementing strategic sales tactics. Exceeding car sales requirement on consecutive bases for over ten years. Skilled in confident salesmanship and team development, enhancing excellent customer satisfaction. Demonstrates exceptional negotiation abilities and a commitment to achieving sales excellence.
High-performing Automotive Internet Sales Rep with 15-year background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Excellent training and internet sales process success and deploys current technologies to achieve sales goals and or appointment scheduling. Consistently engages with customers to build base of referrals and repeat business . understanding of dealership operations, including all aspects of sales to the road of finance.
Overview
19
years of professional experience
Work History
Kia Of Irvine
Internet Sales Representative
04.2019 - Current
Job overview
- Developed Strong relationships with customers, leading to increased repeat business and referrals. Top sales at this store.
- 15 to 20 Car Consecutive numbers for over 10 years. Sales support staff in administrative tasks to help sales reps close deals. Desk my own deals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Consistently met or Exceeded Quarterly Sales Targets through diligent effort and persistence in closing deals.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Kia Of Orange
Internet Sales Representative
01.2019 - 04.2019
Job overview
- Internet sales
- Developed strong relationships with clients by promptly addressing their needs and concerns, resulting in repeat business.
- Increased online sales revenue by effectively managing incoming inquiries and providing high-quality customer service. Managed approximately 30 incoming calls, emails and faxes per day from customers. And 60 out bound calls per day. producing 16 to 20 sales per month.
- Provided training and support for new Internet Sales Agents, sharing best practices and contributing to overall team success.
Kia Depot/ Tom's Truck Center
BDC Sales Manager/Appointment Scheduler
01.2014 - 01.2015
Job overview
- Managed a team of sales representatives, providing regular training and performance evaluations making sure of quotas hit of 140 outbound calls 70 inbound goal to attempt to achieve 80 appointments per week per agent.
- Ensured consistent achievement of sales targets through diligent monitoring and proactive adjustments to strategies.
- Maintained a thorough understanding of industry trends, adjusting tactics accordingly for continued success in a competitive market.
- Organized weekly sales meetings to discuss progress towards goals, address challenges, and share best practices among team members.
- Optimized CRM systems for improved data management and more accurate forecasting capabilities.
- Developed strong client relationships for higher customer satisfaction and repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Trained personnel in appointment setting for quota requirement.
- Streamlined internal processes to improve efficiency within the sales department.
Kia of Cerritos
BDC Manager/ Internet Sales Representative
01.2015 - 12.2019
Job overview
- Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role. High skilled training of Call center .
- Leveraged technology to respond to customer website, social media and email inquiries.
- Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
- Offered incentives to reschedule no-show and canceled appointments.
- Moved from BDC Manager to Internet Sales Representative.
Hydrodynamics
Marketing Director/Director of Call Center Operations
01.2006 - 12.2014
Job overview
- Worked effectively in fast-paced high volume call center.
- Worked mainly training phone reps also monitoring / actively assisting in high volume appointment scheduling for massive phone center of 150 sales reps.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organizing home show presentations/booth set ups and outside sales training for door knocking sales reps.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects. Home shows displays and set up.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Director of sales to destinations and mapping Implemented CRM solutions that improved customer retention rates while enabling more effective communication strategies.
- Directed marketing managers and performed performance evaluations.
Education
Bell Gardens High SchoolBell Gardens, CA
High School Diploma
06.1983
University Overview
- Awarded [Award Name]
Skills
- Internet sales/Internet director/ BDC Manager
- CRM and Salesforce proficiency
- Sales and negotiation tactics
- Proven Sales Experience
- Sales and marketing understanding
- Sales Techniques Expertise in sales and appointment setting and training / handle desk quotes for Internet
- Strong sales abilities and call center Trainer
- Deal Closing
Accomplishments
Top sales in Internet at all Kia stores worked
Top Marketing Director Awards throughout the region in California For Rainbow , Tristar and Kirby
Top Appointment setting Awards consecutive years back to back over 10 years of awards for High volume call center management achievements
Timeline
Internet Sales Representative
Kia Of Irvine
04.2019 - Current
Internet Sales Representative
Kia Of Orange
01.2019 - 04.2019
BDC Manager/ Internet Sales Representative
Kia of Cerritos
01.2015 - 12.2019
BDC Sales Manager/Appointment Scheduler
Kia Depot/ Tom's Truck Center
01.2014 - 01.2015
Marketing Director/Director of Call Center Operations
Hydrodynamics
01.2006 - 12.2014
Bell Gardens High School
High School Diploma
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