Summary
Overview
Work History
Education
Skills
Timeline
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Anna Curtis

Portland,OR

Summary

Driven Department Supervisor at Kerr Robichaux & Carroll Law Office, adept in staff management and organizational efficiency. Excelled in fostering team productivity and enhancing customer satisfaction through innovative strategies and creating streamlined processes. Skilled in maintaining high-volume work through multitasking and strategic prioritization.

Overview

7
7
years of professional experience

Work History

Department Supervisor

Kerr Robichaux & Carroll Law Office
06.2023 - Current
  • Managed team of 9 in-office employees, 1 local remote employee, and 2 international remote employees. Delegated daily tasks and held each employee accountable for completing assignments.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Distributed daily schedules to the department, including individual assignments, supervisor tasks, and client appointments.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Collaborated with other departments to improve interdepartmental communication, as well as keeping up to date with training sessions and material.
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Docketed and managed all department deadlines
  • Wrote, edited, and distributed departmental policies and procedures that increased effectiveness and efficiency across various functions.

Legal Assistant

Kerr Robichaux & Carroll
09.2022 - 06.2023
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Managed high-volume workload while maintaining strict attention to detail on every task.
  • Facilitated client meetings, ensuring all necessary documentation was prepared and available for attorney review.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Assisted the department supervisor through delegated tasks.

Receptionist

Kerr Robichaux & Carroll
07.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Lead Cook

Cadence Academy Preschool
06.2021 - 03.2022
  • Developed diverse menu options that catered to various dietary preferences, resulting in positive feedback from parents, students, and staff.
  • Took inventory of ingredients and supplies.
  • Managed food orders and shipments.

Preschool Teacher

Cadence Academy Preschool
06.2020 - 06.2021
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Created weekly lesson plans and activities to engage children and promote learning.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.

Associate

WinCo Foods
06.2019 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted and trained new hires on company policy and procedure.
  • Built relationships with customers to encourage repeat business.

Chill Crew Member

Dairy Queen Grill & Chill
06.2017 - 04.2018
  • Participated in regular training sessions to stay updated on menu offerings and company policies.
  • Balanced speed of service with attention to detail when preparing orders under time-sensitive conditions.
  • Exceeded daily sales targets consistently by upselling menu items and promoting seasonal offerings.
  • Addressed customer inquiries and concerns professionally, resolving issues promptly to maintain positive relationships.

Education

Bachelor of Arts - Criminology & Criminal Justice

Portland State University
Portland, OR

High School Diploma -

Oregon City High School
Oregon City, OR
06.2020

Skills

  • Microsoft Office
  • Customer Service and Support
  • Organizational Efficiency
  • Calenders and Scheduling
  • Fast-Paced Work
  • Multitasking
  • Task Prioritization
  • Staff Management

Timeline

Department Supervisor

Kerr Robichaux & Carroll Law Office
06.2023 - Current

Legal Assistant

Kerr Robichaux & Carroll
09.2022 - 06.2023

Receptionist

Kerr Robichaux & Carroll
07.2022 - 09.2022

Lead Cook

Cadence Academy Preschool
06.2021 - 03.2022

Preschool Teacher

Cadence Academy Preschool
06.2020 - 06.2021

Associate

WinCo Foods
06.2019 - 09.2019

Chill Crew Member

Dairy Queen Grill & Chill
06.2017 - 04.2018

Bachelor of Arts - Criminology & Criminal Justice

Portland State University

High School Diploma -

Oregon City High School

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