Anna Dailey
Customer Success
Billings,MT
Summary
Enthusiastic, proactive and self motivated surgical assistant with over twelve years of customer service experience, comfortable working in high stress positions that require empathy as well as excellent problem solving skills. Ability to multi-task as well as prioritize tasks with clear written and verbal communication. Experience with product sales as well as building and maintaining client trust. Looking to join a team where customer service and hard work is prioritized and the ability for growth is available.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Surgical Assistant
Summit Oral Surgery
06.2020 - Current
- Give clear, concise and layman post-operative instructions
- Build and maintain patient trust
- Perform post operative follow up with family and patient
- Extensive knowledge of multiple procedures which requires proper set up of surgical room
- Correctly and accurately chart each procedure and follow up
- Able to work in a team environment during extremely high stress situations
- Prioritize needs and tasks of both doctor and patient
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Quickly responded to emergency situations during procedures with life-saving aid.
- Protected patients from infection by setting up and managing sterile operating fields.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
Server/Shift Manager/Key Holder
Ciao Mambo
Billings, MT
01.2011 - Current
- Responsible for own personal success
- Knowledge and ability to suggestively sell products
- Responsible for new hire training
- Handle and solve Customer complaints and dissatisfaction
- Reconcile and manage end of day deposits
- Completed store opening and closing procedures.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Trained and mentored new employees.
Office Manager
B&D Dozer and Construction
01.2008 - 01.2011
- Accounts Receivable and Payable
- Create and maintain all employee files
- Properly bid and bill for construction jobs
- Follow up and secure any leads
- Resolve any employee or customer complaints or issues
- Identify and remedy areas of low production
- Create and achieve sales goals for company
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Updated reports, managed accounts and generated reports for company database.
Education
AAS - General Studies
Casper College
Casper, WY 01.2005 - 01.2007
AAS - Elementary Education
Casper College
Casper, WY 01.2005 - 01.2007
Skills
Strong service mindset
Problem solving in high stress situations
Excellent written and verbal communicaitonUpselling products and servicesFine attention to detailData management and reporting
Proficient in Microsoft Office
Proficient in WinOMS
Timeline
Surgical Assistant
Summit Oral Surgery
06.2020 - Current
Server/Shift Manager/Key Holder
Ciao Mambo
01.2011 - Current
Office Manager
B&D Dozer and Construction
01.2008 - 01.2011
AAS - General Studies
Casper College
01.2005 - 01.2007
AAS - Elementary Education
Casper College
01.2005 - 01.2007