Anna D'Astice

Work History

Au Pair

Cultural Care

Hastings On Hudson, NY

05.2018 - Current

Created and implemented diverse educational strategies to boost development.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Shopped for supplies, food and clothes for children and family members.
Maintained effective schedule balance between rest periods, active play and instruction.
Taught children to organize toys, wash hands and dressing up leading by example.
Met with parents about daily activities, positive developments and issues.
Kept notes of behavior issues, food served and medications administered to children.
Enforced rules and managed behavior through developmentally appropriate discipline.
Assisted with housework such as laundry and cooking.
Kept children's areas neat and clean.
Assisted children with homework assignments and special projects across different subjects.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Prepared tasty, healthy meals for children to encourage good eating habits.
Coordinated field trips to local parks, fire stations and zoos.
Assisted with light housekeeping duties as well as running errands.
Involved children in caring for household pets and chores.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Played games, worked on puzzles, and read books to young children.
Maintained updated list of emergency contact information and child's health information in case of emergencies.

Call Center Operator

Tim Mobile

Bari , Italy

01.2016 - 02.2018

Promoted available products and services to customers during service, account management and order calls.
Responded to customer requests for products, services and company information.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Recommended mobile service to customers, thoroughly explaining details.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Educated customers on company systems, form completion, and access to services.

Voluntary Tutor

Treno Della Memoria

Lecce, Italy

03.2017 - 05.2017

Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
Volunteered with groups and organizations to help make measurable differences for program recipients.
Organized and managed events and projects as part of community support services.
Worked with program supervisors to implement changes and better serve target groups.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Coffee Barista

Jfk Bar

Capurso, Bari

10.2016 - 03.2017

Maintained supply levels in counter and customer areas to meet typical demands.
Constantly expanded personal knowledge of coffee styles and varieties.
Cleaned counters, machines, utensils and seating areas daily.
Prioritized drink requests while managing interruptions.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Set up glassware, liquor and other necessary supplies for special events.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Kept alcoholic beverages well-stocked and organized to meet expected demands.

Cook's Helper

Piccinni 28

Bari, Italy

06.2015 - 09.2017

Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Limited portion sizes and used garnishes to control food costs.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Prepared and expedited food orders to support waitstaff and other team members.
Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
Worked closely with head chef to create banquet menu for wedding guests.
Worked on salads, desserts and meat preparation to increase kitchen speed.
Worked with chef to prepare daily food specials and other supplies.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

Entertainer

Obiettivo Tropici

Bari, Italy

09.2015 - 09.2016

Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
Collaborated with other departments in facility to promote teamwork and heighten service quality.
Adapted to various performance styles to suit diverse audiences.
Communicated with guests clearly and with good humor to encourage laughter and excitement.
Learned about characters in scripts and relationships to each other to develop role interpretations.
Maintained costumes and equipment in performance-ready condition by removing stains, repairing damage and replacing worn components.
Created games and activities for children and teenagers
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Analyzed equipment breakdowns using various troubleshooting methods.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Waitress

Da Paolo

Bari, Italy

01.2017 - 04.2017

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Cooking Intern

Da Bruno

Capurso, Bari

06.2017 - 05.2018

Cleaned kitchen areas, including counters, work spaces, shelves, refrigerators and freezers.
Checked expiration dates, rotated food and removed any items that were no longer usable.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Managed opening and closing shift kitchen tasks.
Identified inefficiencies leading to improved productivity.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Prepared and expedited food orders to support waitstaff and other team members.

Summary

Overview

Work History

Au Pair

Call Center Operator

Voluntary Tutor

Coffee Barista

Cook's Helper

Entertainer

Waitress

Cooking Intern

Education

High School Diploma -

No Degree - English Language And Literature

No Degree - Creativity, Ideas And Innovation

No Degree - Experience America

Skills

Accomplishments

travelling

Timeline

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