Anna Davenport
Ridgely,TN
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
32
32
years of professional experience
Work History
Leave of Absence Specialist
Sedgwick
11.2022 - Current
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
- Streamlined the leave of absence process for increased efficiency, leading to reduced processing time.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Improved communication between employees and management during leaves of absence, fostering a supportive work environment.
Travel Consultant
Horizons Travel By Anna
01.2019 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Bar and Restaurant Manager
Geo's Gas StationLounge
11.1992 - 04.2003
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Increased staff retention through effective hiring, training, and performance management practices.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
- Implemented cost-saving measures, resulting in significant operational savings without sacrificing quality or service levels.
- Maintained asafe working environment by enforcing strict adherence to health and safety regulations among employees.
Education
Certificate in Fiberglass Construction -
Rend Lake College
Ina, IL03.2023
Timeline
Leave of Absence Specialist
Sedgwick
11.2022 - Current
Travel Consultant
Horizons Travel By Anna
01.2019 - Current
Bar and Restaurant Manager
Geo's Gas StationLounge
11.1992 - 04.2003
Certificate in Fiberglass Construction -
Rend Lake College