Anna Dean
St Clair Shores,MI
Summary
Dynamic professional with a proven track record at Comerica Bank, excelling in financial product sales and relationship building. Recognized for enhancing customer satisfaction and optimizing transaction processes, I leverage strong cash handling expertise and clear communication skills to drive results and foster trust with clients.
Overview
2026
2026
years of professional experience
Work History
Bank Teller
Comerica Bank
01.2016 - Current
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Sold and cross-sold bank products to new and existing customers.
Service Advisor
RInke Toyota
08.2000 - 08.2005
- Maintained high customer satisfaction standards to meet or exceed targets.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Rental Sales Agent
Metro Car Rental
1992 - 2000
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Placed sales calls and handled sales for incoming customer calls.
- Implemented rental asset processes and cleanliness standards.
- Executed sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
Education
High School Diploma -
Charlevoix High School
Charlevoix, MI06.1988
Skills
- Deposit and withdrawal management
- Data inputting
- Currency packaging
- Cash counting
- Financial product sales
- Money management
- Transaction reconciliation
- Relationship building
- Cash handling expertise
- Team collaboration
- Clear communication
- Customer relationship management (CRM)
- Decision-making
- Upselling skills
- Attention to detail
- Time management proficiency
- Multitasking and organization
Timeline
Bank Teller
Comerica Bank
01.2016 - Current
Service Advisor
RInke Toyota
08.2000 - 08.2005
Rental Sales Agent
Metro Car Rental
1992 - 2000
High School Diploma -
Charlevoix High School
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