Summary
Overview
Work History
Education
Skills
Timeline
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Anna DeHenau

Northville,Michigan

Summary

Professional caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Sephora
10.2023 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Intern

Pak-Rite Michigan
05.2023 - 09.2023
  • Worked as a team to communicate effectively for maximum productivity
  • Followed assembly instructions in preparing, test fitting and packaging orders to ensure accuracy for shipping
  • Kept accurate count of finished products and maintain production schedule while working in a fast-paced environment to maintain quotas and deadlines
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Team Member

Paradise Park
05.2022 - 08.2022
  • High intensity position with coordination among employees to provide a great customer experience
  • Utilized organization skills for setting up, cleaning, making food and drinks for customers to ensure timely service
  • Worked as a team during events and embraced an enthusiastic attitude when addressing customer service issues and solving problems in the moment
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Barista

Starbucks – Grand Valley State University
08.2021 - 12.2021
  • Passionate about providing a unique experience for customers through superior service and creating specialty crafted products
  • Worked as a team to keep organized and customer focused in a fast paced and energetic work environment
  • Maintained a clean and organized work area while completing custom orders in a timely manner
  • Handled cash, gift cards, and used the computer to effectively input customer orders
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Restaurant Server

Leo’s Coney Island
08.2020 - 12.2020
  • Engaged with customers to provide the best dining experience
  • Enjoyed being part of a team that solved problems in stride to maintain customer satisfaction
  • Responded to Guest questions and requests in a timely and courteous manner
  • Accurately utilized the POS system to input orders and cash out customers
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Childcare Provider

Novi Sports Club - Childcare
03.2019 - 03.2020
  • Focused on educating and supporting children’s activities with compassion and enthusiasm
  • Implemented age-appropriate activities for young children and created an environment that fosters a healthy way of life
  • Managed and engaged in safe, fun, and entertaining activities and games for children
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Education

Bachelor of Arts - Integrative Studies

Grand Valley State University
Allendale, Michigan
05-2026

Skills

  • TPS (Transaction Processing System)
  • Sales expertise
  • Retail experience
  • Problem-solving abilities
  • Sales proficiency
  • Relationship building and management
  • Returns processing
  • Esthetics
  • Multitasking Abilities
  • Complaint Handling
  • Conflict Resolution
  • Sales Training
  • Store maintenance

Timeline

Beauty Advisor

Sephora
10.2023 - Current

Intern

Pak-Rite Michigan
05.2023 - 09.2023

Team Member

Paradise Park
05.2022 - 08.2022

Barista

Starbucks – Grand Valley State University
08.2021 - 12.2021

Restaurant Server

Leo’s Coney Island
08.2020 - 12.2020

Childcare Provider

Novi Sports Club - Childcare
03.2019 - 03.2020

Bachelor of Arts - Integrative Studies

Grand Valley State University

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Anna DeHenau