Anna del Canto
Silver Spring,MD
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of answering and solving problems for donors and clients. Motivated to learn and grow. Focused on helping people and creating a seamless experience whether it be in a workplace or a school setting.
Overview
12
12
years of professional experience
Work History
Development Associate
Charles E. Smith Life Communities
08.2023 - Current
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Fielded phone calls and answered emails promptly for director.
- Provided support to development director with special projects and events.
- Manage Direct Mailing
- Gift Entry
- Reporting
- Acknowledgements
Development Assistant
Charles E. Smith Life Communities
07.2022 - 08.2023
- Assessed training needs, focus groups and consultation with managers.
- Identified training needs and developed content while evaluating existing programs.
- Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Donation and fundraising abilities, along with data entry and analysis
Patient Experience Lead
CareHive Health/ Remedy Urgent Care
08.2020 - 05.2022
- Team Leader for Navigators, applying administrative knowledge and guidance for the employees
- Created Navigator's schedules using the When I Work application
- Collected patient information using HIPAA guidelines
- Monitored patient's reviews through applications such as Birdeye and Calibrater
- Knowledgeable in the CRM: zendesk. Creating Fields, Forms and Macros for optimized service for the Patient and the Navigator
- Collaborated with CNAs, nurses and medical providers to maintain stability during transport and facilitate event-free transport
- Furthered skills by actively taking part in employee trainings
Assistant Department Manager
Nordstrom
08.2012 - 09.2020
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Planned and prepped company meetings, fashion shows and special events
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Worked actively with sales team to create daily and weekly sales plans based on weekly sales trends
- Managed overstocking, restocking and inventory control procedures during shift
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
Education
Associate of Arts - American Sign Language
Montgomery College
Rockville, MD05.2025
Skills
- Healthcare administration
- Project organization
- Problem resolution
- Business operations
- Zendesk and Amazon Connect
- Fluent in DrChrono and Athena EHR
- Intermediate American Sign Language
- Development activities
- Direct Mail Campaigns
- Event oversight
- Raiser's Edge and NXT
Timeline
Development Associate
Charles E. Smith Life Communities
08.2023 - Current
Development Assistant
Charles E. Smith Life Communities
07.2022 - 08.2023
Patient Experience Lead
CareHive Health/ Remedy Urgent Care
08.2020 - 05.2022
Assistant Department Manager
Nordstrom
08.2012 - 09.2020
Associate of Arts - American Sign Language
Montgomery College
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