Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Deleon

Sacramento

Summary

Experienced assistant team lead with 3 years of experience in areas including customer/guest service, produce,and running the front end. Excellent reputation for working well under pressure and problem solving. Resourceful with

proven history of excellent work ethic and reliability. Dedicated to employee growth as well as self improvement and growth. Excellent leader with exemplary focus productivity and positivity.

Overview

8
8
years of professional experience

Work History

Assistant Team Leader

Raleys
08.2022 - Current
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.
  • Making sure to close the store to be ready the next morning

Courtesy Clerk/Clerk With Step

Raleys
05.2019 - 12.2021
  • Started as a courtesy clerk. Moved my way into produce after about 6 months. Then made my way to clerk/ step up
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.

Lifeguard/ Lifeguard Managee

City Of Sacramento Aquatics
04.2017 - 11.2021
  • Worked over the summer from 2017–20 21 starting as a lifeguard making my way up to pool manager/lifeguard instructor/swim coach
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.
  • Led water safety workshops, increasing community knowledge and swimmer confidence.

Education

Associates Of Arts - Interior Design

Los Rios Community College
Sacramento, CA

GED -

West Campus High School
Sacramento, CA
06.2018

Skills

  • Team building and leadership
  • Training and mentorship
  • Problem solver
  • Task oriented
  • Servant leader
  • Accountable
  • Dedicated learner

Timeline

Assistant Team Leader

Raleys
08.2022 - Current

Courtesy Clerk/Clerk With Step

Raleys
05.2019 - 12.2021

Lifeguard/ Lifeguard Managee

City Of Sacramento Aquatics
04.2017 - 11.2021

Associates Of Arts - Interior Design

Los Rios Community College

GED -

West Campus High School

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Anna Deleon