Anna Delfino

• Sanitized respiratory equipment and arranged setup for ready use.
• Completed satellite restocking with supplies to maintain inventory.
• Communicated through out the day with fellow aides, RT's and management
• Observed codes, traumas, and rounds

• Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
• Greeted patients upon arrival and maintained a clean reception area for visitors.
• Facilitated patient check-in and check-out procedures smoothly and efficiently.
• Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
• Updated patient records accurately in the electronic health record system.
• Managed insurance verification

• Executed daily cleaning responsibilities to ensure high standards of cleanliness.
• Sanitized bathroom facilities, ensuring hygiene compliance and user satisfaction.
• Conducted sweeping, mopping, and vacuuming to maintain cleanliness standards.
• Followed sanitation and safety protocols during all cleaning tasks.
• Oversaw inventory of cleaning supplies, promptly reporting shortages to maintain operational readiness.

• Greeted patients warmly upon arrival and checked them in efficiently.
• Scheduled appointments using an electronic health record system for optimal patient flow.
• Answered phone calls promptly and addressed patient inquiries with professionalism.
• Collected and verified insurance information to ensure coverage prior to appointments.
• Assisted patients in filling out necessary forms and gathered medical history information.
• Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
• Managed and organized patient charts to maintain accuracy and accessibility of medical records.
• Recorded vaccine administration details on the VFC website
• Conducted monthly vaccine inventory counts to assess stock levels and prevent shortages.

• Provided exceptional customer service, addressing customer needs and inquiries promptly.
• Prepared and mixed a variety of cocktails and beverages for customers.
• Collaborated with kitchen staff to ensure timely food and drink service.
• Oversaw inventory management, ordering dry bar supplies to maintain smooth bar operations.
• Trained new bartenders on drink recipes and bar procedures to enhance service consistency.
• Enforced responsible alcohol service practices in compliance with local regulations.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Monitored event progress through regular check-ins with staff to ensure seamless execution.
• Managed troubleshooting tasks during events.

• Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
• Took and processed customer orders accurately and efficiently.
• Facilitated efficient food delivery to tables, supporting kitchen staff and improving service speed.
• Managed payment transactions using point-of-sale system effectively.
• Bussed tables after customer departure to prepare for new guests. in an orderly fashion.
• Cleaned and organized dining areas to maintain a welcoming environment.

• Collected blood samples using proper techniques and equipment.
• Prepared patients for venipuncture and explained procedures clearly.
• Ensured compliance with safety protocols and infection control measures.
• Trained new staff on phlebotomy procedures and practices to ensure consistent quality of care.
• Coordinated with healthcare team to enhance patient care and streamline processes.
• Responded quickly and effectively to emergency situations.
• Monitored patients for unusual reactions during procedures. for unusual reactions or events to take appropriate action under established guidelines.

• Promptly greeted and seated guests upon arrival at the restaurant.
• Communicated accurate wait times to guests during busy periods, enhancing customer experience.
• Efficiently managed reservations and organized seating arrangements.
• Relayed orders to servers and coordinated service flow effectively.
• Maintained cleanliness and organization of front-of-house area, contributing to positive dining atmosphere.
• Answered customer inquiries about menu options and special promotions.
• Took food orders over the phone, ensuring timely service and customer satisfaction.

• Currently enrolled in the Respiratory Care program (Fall 2025- 2027)
• Took classes on a nursing track (Fall 2021- Spring 2023)

• Member of the National Honors Society.

Took pre-requisites on a nursing track (51 Credits)