Anna Delgadillo
Norwalk,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
21
21
years of professional experience
Work History
Customer Service/Sales
Stafford Communications
Providence, NJ
11.2022 - 03.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained accurate records of customer interactions for future reference.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained detailed records of customer interactions and transactions for future reference.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Updated databases with new and modified customer data.
Key Account Coordinator
Talley Inc., Santa Fe Springs
CA
10.2019 - 11.2020
- Participated in regular client meetings to address any operational issues or concerns.
- Maintained contact lists of current and prospective customers along with their preferences.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Prepared monthly reports on sales activities for management review.
- Managed daily operations of assigned accounts, including order entry, billing, invoicing, and customer service inquiries.
- Engaged with customers and worked to resolve product and service issues.
- Developed trusting relationships with key accounts, executive sponsors and stakeholders
- Assisted sales team with challenging client requests and issues.
- Identified and pursued new business opportunities within existing key accounts to increase revenue streams.
- Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
- Monitored market trends and competitor activity to adjust account strategies accordingly.
- Assisted customers with questions about their orders or products available for purchase.
- Handled confidential information with discretion and integrity.
Sales Support
05.2010 - 10.2019
- Assist with Account Acquisition & Retention, Entered Orders & Quotes for Processing, Answer Incoming Sales & Customer Service Calls, Lead Qualification & Generation, Maintained internal prospect database by updating contacts and information
- Provided training sessions for new staff members on best practices related to customer sales support roles.
- Provided technical sales support to clients via phone, email and video conferencing.
- Generated reports on daily, weekly, monthly basis related to sales support activities.
- Collaborated with the sales team to develop promotional activities and sales support materials.
- Created, maintained, and updated departmental records for tracking sales support performance metrics.
- Participated in training sessions related to sales support processes and procedures.
- Provided customer service and sales support to customers over the phone.
- Maintained strong relationships with vendors, suppliers and other external partners involved in Sales Support activities.
- Provided training to new employees about company policies, procedures and processes related to Sales Support Coordination role.
- Attended weekly sales team meetings and internal webinars to improve product knowledge and enhance sales support effectiveness.
- Worked closely with upper management on special projects or initiatives related to Sales Support operations.
- Identified areas of improvement within the sales support process and recommended solutions accordingly.
- Identified trends within the industry that could potentially impact sales support operations.
- Supported sales team with operational insights and assistance in closing deals.
- Provided administrative support to the sales department, such as filing documents and maintaining records.
- Provided support for sales associates in managing customer service issues.
Marketing Communications Coordinator
Talley Inc.
Santa Fe Springs, CA
04.2003 - 10.2010
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Updated databases with customer information collected from various sources.
- Assisted in developing content for websites, blogs, and social media platforms.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Assisted in creating presentations for clients outlining proposed solutions.
- Participated in brainstorming sessions to generate ideas for new products or services.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Collaborated with sales teams to develop strategies that effectively reach target audiences.
- Managed marketing budget, ensuring cost-effective allocation of resources.
- Prepared marketing campaign budgets with finance personnel.
Education
Associate of Arts - Business Communications
Cerritos College
Norwalk, CA05-2005
Certification - Medical Applications
Cabrillo Lane Academy
Los Alamitos, CA06-2003
Skills
- CRM proficiency
- Relationship Management
- Account Analysis
- Financial Acumen
- Consultative Selling
- Account Retention
- Customer rapport
Languages
Spanish
Professional
Timeline
Customer Service/Sales
Stafford Communications
11.2022 - 03.2024
Key Account Coordinator
Talley Inc., Santa Fe Springs
10.2019 - 11.2020
Sales Support
05.2010 - 10.2019
Marketing Communications Coordinator
Talley Inc.
04.2003 - 10.2010
Associate of Arts - Business Communications
Cerritos College
Certification - Medical Applications
Cabrillo Lane Academy
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