Anna DeLorenzo
Customer Service
Scottsdale,AZ
Summary
Motivated team member with engaging personality. Upbeat, friendly and always anticipating guest needs to facilitate enjoyable experiences for guests. Easily adapts to new environments.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Server
Cold Beers & Cheeseburgers
Scottsdale, AZ
08.2018 - Current
- Take and prepare food and drink orders
- Assist customers by providing information and resolving complaints
- Roll Silverware, set up food stations and dining areas to prepare for the next table or shift
- Handling food and drink payments accordingly
- Maintaining table setting throughout diners’ experience
- Run and deliver food and drinks to tables
- Create and maintain a warm and comfortable environment for guests
Pool Server/Bartender
Mountain Shadows Resort
Paradise Valley, AZ
04.2021 - 11.2021
- Knowledge seasonal food & beverage items/promotions
- Ability to follow specific outlet policies
- Clearing areas before, during, and after service
- Connect well with hotel guests and/or residents
- Prepare alcoholic and non-alcoholic drinks for poolside area
- Restock bar inventory and supplies
Shift Supervisor
The Coffee Bean & Tea Leaf
Phoenix, AZ
11.2014 - 08.2018
- Train workers in food preparation, service, sanitation, and safety procedures
- Resolve customer concerns accordingly
- Observe and evaluate workers and work procedures to ensure quality standards of service
- Assign daily duties and responsibilities to employees
- Recommend measures of improvement for workers performances to increase productivity and service quality
- Completed store opening and closing procedures and balanced tills.
Hostess/Food runner
Sushi Brokers
Phoenix, AZ
08.2016 - 02.2017
- Assist customers by providing information and resolving complaints
- Operate cash registers to accept payments for food and beverages
- Answer telephone calls or transfer calls
- Remove dishes and glasses from tables or counters and take to kitchen for cleaning
Education
Associate of Arts - Environmental Science
Paradise Valley Community College
08.2016 - 05.2018
Skills
Reliableundefined
Timeline
Pool Server/Bartender
Mountain Shadows Resort
04.2021 - 11.2021
Server
Cold Beers & Cheeseburgers
08.2018 - Current
Associate of Arts - Environmental Science
Paradise Valley Community College
08.2016 - 05.2018
Hostess/Food runner
Sushi Brokers
08.2016 - 02.2017
Shift Supervisor
The Coffee Bean & Tea Leaf
11.2014 - 08.2018
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