Hi, I’m
Anna DeLuna
Administrative and Support Services
Rowlett,TX
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
years of professional experience
1
Certification
Work History
Capital One
Senior Administrative Assistant III
01.2022 - Current
Job overview
- Coordinated office activities and public events.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Stephens
Senior Administrative Assistant
12.2019 - 01.2022
Job overview
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed department budgets and generated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted development and implementation of new administrative procedures.
Integrated Psychotherapeutic Services
Executive Assistant/Logistics Manager
12.2018 - 12.2019
Job overview
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Facilitated training and onboarding for incoming office staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Teach Beyond
Executive Assistant/Team Leader
08.2017 - 12.2018
Job overview
- Mentored employees to help improve skills and enable team members to become peak performers.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Launched new rewards program to identify and celebrate staff performance.
- Interviewed, recruited and trained new onboarding candidates.
Thrive Women’s Clinic
Executive Assistant/Inventory Manager
02.2015 - 08.2017
Job overview
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Used advanced software to prepare documents, reports, and presentations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Jonathan’s Place
Executive Assistant/Office Manager
05.2014 - 02.2015
Job overview
- Defined clear targets and objectives and communicated to other team members.
- Maintained computer and physical filing systems.
- Reported to senior management on organizational performance and progress toward goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Grand Canyon UniversityPhoenix, AZ
Master of Business Administration
10.2021
University Overview
- 4.0 GPA
- Alpha Chi National Honor Society Member
- Delta Mu Delta International Honor Society in Business Member
Dallas Baptist UniversityDallas, TX
Bachelor of Arts from Psychology
12.2013
University Overview
- Dean's List 2010, 2011, 2012, 2013
- Alpha Chi National Honor Society Member
- Zeta Chi Member
- Study Abroad: Budapest, Hungary, Cultural Study
Skills
- Detailed Meeting Minutes
- Computers and Technology
- Remote Conferencing
- Research and Analytical Skills
- Executive Calendars
- Advanced MS Office Suite Knowledge
- Travel Arrangement Coordination
- Reimbursement Management
- Administrative Procedures
- Office Management
- Excel Spreadsheets
- Expense Reporting
- Multitasking and Time Management
- Executive Support
- Website Updating
- Critical Thinking
- Marketing
- Prioritization
Certification
- CNP - Certified Notary Public
Interests
Marketing & Operations, Travel Photography, Blogging & Video Production, Foreign Language Study (Spanish, Hungarian, and Korean), and Volunteer Work.
Timeline
Senior Administrative Assistant III
Capital One
01.2022 - Current
Senior Administrative Assistant
Stephens
12.2019 - 01.2022
Executive Assistant/Logistics Manager
Integrated Psychotherapeutic Services
12.2018 - 12.2019
Executive Assistant/Team Leader
Teach Beyond
08.2017 - 12.2018
Executive Assistant/Inventory Manager
Thrive Women’s Clinic
02.2015 - 08.2017
Executive Assistant/Office Manager
Jonathan’s Place
05.2014 - 02.2015
Grand Canyon University
Master of Business Administration
Dallas Baptist University
Bachelor of Arts from Psychology