Anna Demmon
Jamesville
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
12
12
years of professional experience
Work History
part time CSR
XPO
06.2021 - Current
- Provided customer service support to customers over the phone and by email.
- Trained new staff.
- Handled complaints with a focus on maintaining customer satisfaction.
- Managed multiple tasks simultaneously while providing excellent customer service
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Hair Stylist/Barber
The Shear Concept
01.2016 - Current
- Developed strong relationships with customers to enhance repeat business.
- Consulted with clients to determine their desired hairstyles and preferences.
- Maintained a clean and organized workstation for optimal service delivery.
- Trained junior stylists.
- Assisted in inventory management of salon products and tools.
- Provided exceptional customer service
- Collaborated with team members to create a welcoming salon environment.
- Greeted customers, answered phones and booked appointments.
Cashiering/ Head Cashier, Event Host, and Court Monitor
Sky Zone
01.2014 - 12.2017
- Supervised cashiers and managed daily cash operations.
- Trained staff on register operations and customer service skills.
- Developed event timelines and schedules to optimize planning and execution processes.
- Demonstrated product features and benefits to educate customers on offerings.
Education
High School -
Jamesville Dewitt High School
Syracuse, NYOCM BOCES
Syracuse, NYSkills
- Customer service
- Complaint resolution
- Time management
- Inventory management
- Active listening
- Communication skills
- Problem solving
- Attention to detail
- Adaptability
- Multi-tasking
- Call center experience
- Complaint handling
- Adaptability and flexibility
- Client relations
References
- Carole Lombardo, (954) 257-9019
- Ann Cox, (315) 569-0477
- Joanne Cacchione, (315) 382-2627
Timeline
part time CSR
XPO
06.2021 - Current
Hair Stylist/Barber
The Shear Concept
01.2016 - Current
Cashiering/ Head Cashier, Event Host, and Court Monitor
Sky Zone
01.2014 - 12.2017
High School -
Jamesville Dewitt High School
OCM BOCES