Anna Devany

• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Answered approximately 100 phone calls and emails regarding customers inquires, concerns and complaints per day.
• Helped customers make accommodations to fit needs by suggesting different amenities for individual circumstances.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Worked closely with front desk to achieve full occupancy of property.
• Assisted customers with making reservations and entered reservation details into computer system.

• Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
• Cleaned kitchen area, counters, food preparation areas and utensils.
• Assisted guests with product knowledge and promotional information upon request.
• Used value-added suggestive-selling techniques to generate additional sales.
• Managed multiple tasks in high-volume environment.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Demonstrated knowledge and applied proper food handling standards.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

CRPA Initial 46 hours Peer Recovery raining