Anna Dias
Houston
Summary
Dynamic customer service professional with extensive experience at Clean Juice, excelling in high-volume environments. Proven track record in conflict resolution and CRM tools, achieving 98% accuracy in documentation. Adept at multitasking and fostering customer satisfaction through effective communication and product knowledge. Committed to promoting healthy choices and enhancing client experiences. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Lead / Customer Service Team Member
Clean Juice
Houston
01.2024 - 01.2025
- Served customers in a high-volume environment while maintaining product quality.
- Trained new employees on customer service, product knowledge, and store processes.
- Managed daily store operations, cleanliness, inventory, and order accuracy.
- Promoted healthy menu items and educated customers on product benefits.
Remote Customer Service Specialist
BCforward / Accenture
01.2022 - 01.2024
- Provided remote customer support through phone, email, and chat for high-volume accounts.
- Resolved billing issues, service interruptions, and account discrepancies.
- Documented interactions in CRM with 98% accuracy and compliance.
- Exceeded performance metrics for call quality, resolution speed, and professionalism.
- Maintained strict confidentiality while handling sensitive member information.
Freelance Remote Support & Virtual Assistant
Self-Employed
01.2021 - 01.2023
- Supported small businesses with scheduling, email management, customer inquiries, and order support.
- Handled 40-60+ customer messages daily across phone, chat, and email.
- Managed spreadsheets, client records, updates, and follow-up tasks.
- Assisted with light sales support, product explanations, and post-purchase follow-up.
- Used remote tools including Zoom, Teams, Google Workspace, and shared drives.
Customer Service Representative
Chocolate Zeina
Houston
01.2021 - 01.2022
- Provided personalized assistance to customers, handled inquiries, and resolved complaints.
- Processed payments accurately and maintained clean register operations.
- Ensured repeat customer satisfaction by delivering friendly, consistent service.
Education
Bachelor of Science - Health
Texas Southern University (TSU)
Houston, TX05.2026
Associate of Arts -
Houston Community College (HCC)
Houston, TX05.2021
Skills
- Customer Service
- Remote Support
- Inbound/Outbound Calls
- Conflict Resolution
- CRM Tools (Zendesk, Freshdesk, Salesforce)
- Data Entry
- Case Management
- Multitasking
- Organization
- Microsoft Office Suite
- Google Workspace
- Time management
- Project management
- Customer service
- Data entry
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Timeline
Shift Lead / Customer Service Team Member
Clean Juice
01.2024 - 01.2025
Remote Customer Service Specialist
BCforward / Accenture
01.2022 - 01.2024
Freelance Remote Support & Virtual Assistant
Self-Employed
01.2021 - 01.2023
Customer Service Representative
Chocolate Zeina
01.2021 - 01.2022
Bachelor of Science - Health
Texas Southern University (TSU)
Associate of Arts -
Houston Community College (HCC)