Anna Dimitroglo
Loomis,CA
Summary
At the Department of Human Assistance, I led a team to enhance productivity and customer satisfaction through strategic staff management and effective training programs. Leveraging skills in employee motivation and training, I significantly improved team efficiency and fostered a culture of excellence, achieving key organizational goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Human Services Supervisor
Department Of Human Assistance
08.1998 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Boosted team performance by developing customer service training materials and conducting service training.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Business
College in Foreign Country
Moldova03.1986
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Certification
Real estate license
Interior design and redesign certificate
Languages
Russian
Full Professional
Ukrainian
Professional Working
Turkish
Limited Working
Timeline
Human Services Supervisor
Department Of Human Assistance
08.1998 - 08.2023
Bachelor of Arts - Business
College in Foreign Country
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