Summary
Overview
Work History
Education
Skills
Timeline
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Anna Dixon

Westminster,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Front Desk Associate

Lapel's Dry Cleaning
06.2023 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing drop off and pick up processes
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Crew Member

Papa Murphy's Pizza
01.2023 - 06.2023
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Accurately operated cash register to process customer payments.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.

Team Member

Peace Love and Little Donuts
10.2021 - 02.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Caregiver

Highgate Senior Living
10.2017 - 10.2018
  • Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Caregiver

TenderNest Assisted Living
07.2017 - 10.2017
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Sales Associate

Ross Dress For Less
03.2017 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Team Member

Firehouse Subs
06.2016 - 09.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

High school diploma - Culinary Arts

Ware County High School
Waycross, GA
05.2016

Skills

    • Skilled, enthusiastic professional with specific expertise in caretaking and caregiving
    • Demonstrated ability to effectively communicate with co-workers and patients at all levels
    • Listening Skills
    • Problem-solving skills
    • Known for trustworthiness, competent skill set, flexibility and the ability to multi-task
      • Time Management
      • Conflict Management
      • Cash Handling
      • Housekeeping

Timeline

Front Desk Associate

Lapel's Dry Cleaning
06.2023 - Current

Crew Member

Papa Murphy's Pizza
01.2023 - 06.2023

Team Member

Peace Love and Little Donuts
10.2021 - 02.2022

Caregiver

Highgate Senior Living
10.2017 - 10.2018

Caregiver

TenderNest Assisted Living
07.2017 - 10.2017

Sales Associate

Ross Dress For Less
03.2017 - 09.2017

Team Member

Firehouse Subs
06.2016 - 09.2016

High school diploma - Culinary Arts

Ware County High School

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Anna Dixon