Anna Donnelly
Pittsburgh,Pennsylvania
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Expertise in improving operational processes and ensuring compliance with regulatory requirements. Known for strong team collaboration and adaptability to changing needs.
Overview
11
11
years of professional experience
Work History
Operations Manager
Schepner-McDermott Funeral Home, Inc.
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service while managing phone calls, emails, and walk-in inquiries from clients and vendors alike.
- Assisted in the creation of personalized memorial materials such as prayer cards, photo collages, and tribute videos – ensuring a lasting memory for families.
- Maintained accurate records of all death records, funeral arrangements and services, contributing to efficient office operations.
- Facilitated the completion of necessary paperwork for families, easing their administrative burden during a difficult time.
Administrative Assistant
D'Alessandro Funeral Home & Smith Funeral Home
10.2021 - 01.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Communicated with families to verify information, fill out appropriate paperwork and carry out specified requests.
- Prepared facilities for visitations and memorial services, arranging chairs and flower arrangements. Set-up sign-in books and memorial cards.
- Navigated insurance correspondence and obtained proper medical documentation for deceased according to estate designations and legal considerations.
- Prepared obituaries for newspapers and online publications after extensive consultations with family members.
Licensed Funeral Director and Embalmer
Christian Funeral Home
04.2019 - 06.2021
- Arranged funeral/memorial services for families to meet budget and memorialized instructions.
- Displayed highest level of professionalism and sensitivity when communicating with family members.
- Liaised between hospitals, physicians, medical examiner's office, and members of clergy to coordinate final arrangements.
- Prepared and accurately completed contracts and legal documents in accordance with state/county guidelines.
- Monitored four high-volume phone lines and displayed proper phone etiquette.
- Arranged clergy, music and other service details for clients.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
General Manager
Coalfire
01.2014 - 07.2020
- Ensured that each guest's experience was positive, memorable and consistent, leading to repeat business.
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Recruited, hired and trained staff on Coalfire's restaurant and bar practices, customer service standards and productivity strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate Of Applied Science - Mortuary Science
Malcolm X College
1900 W. Jackson Blvd2019
Skills
- Efficient multi-tasker
- Excellent verbal & written communication
- Organization and Time management
- Microsoft Office Suite
Languages
Dutch
Hobbies
- Ultra Endurance Cycling
- Baking
Timeline
Operations Manager
Schepner-McDermott Funeral Home, Inc.
02.2024 - Current
Administrative Assistant
D'Alessandro Funeral Home & Smith Funeral Home
10.2021 - 01.2024
Licensed Funeral Director and Embalmer
Christian Funeral Home
04.2019 - 06.2021
General Manager
Coalfire
01.2014 - 07.2020
Associate Of Applied Science - Mortuary Science
Malcolm X College