Anna Douds-Jensen
Milton,FL
Summary
Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Staff Member
Gulf Breeze Recovery
01.2022 - Current
- Communicated with clients on behalf of staff to relay messages and information.
- Accompanied clients to medical appointments and Facilitate and provide supervision during outings and activities as necessary.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Ran errands for patients, did shopping, and picked up other necessities.
- Comply with quality assurance and HIPAA.
- Document group progress notes for activities and outings as required by policy, departmental procedures, and accreditations
- Answer phone calls and take messages in a professional manner.
- Assist with facility security by conducting non-physical searches of guest belongings, providing supervision, reminding guest of facility guidelines and expectations, and asking unauthorized persons to leave facility property
- Used Kipu and Microsoft to record patient care, condition, progress and concerns.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Third Key Holder
Kay Jewelers
08.2020 - 06.2021
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Sized, Clean, and adjust rings, watches, and necklaces
- Quote prices, credit terms and prepared sales contracts for orders obtained
- Process inventory deliveries and manage outing product pickups
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork
Assistant Store Manager
Kay Jewelers
03.2020 - 06.2021
- Completed routine store inventories.
- Assisted store manager in meeting standards for customer service and quality.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
- Optimized store displays and appearance via strategic merchandising.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Wireless Sales Manager
Wireless Advocates
01.2018 - 11.2020
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Quote prices, credit terms and prepared sales contracts for orders obtained
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Activated both contract and pre-paid wireless phones for 40 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
Sales Associate
Wireless Advocates
07.2015 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate records of sales and customer information.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained sound knowledge of company product suites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certificate - Healthcare Administrative Specialist
Martinsburg College
Martinsburg, WV04.2021
High School Diploma -
North Dakota Center For Distance Education
Fargo, ND08.2016
Skills
- Opening and Closing Procedures
- Staff Assistance
- Residential Treatment
- Cash Register Operations
- Facility Maintenance
- Administrative Procedures
- Cash Drawer Management
- POS Transactions
- Sales Contracts
- Client Needs Assessment
- Sales Goal Achievement
- Phone Answering
- Cash Counting
- Customer Inquiries
- Inventory Accuracy
- Patient Transportation
- Administrative Support
- Support Patients
- Hazmat
- Communication
- Document Control
- Safety
- Motivated
Accomplishments
Awarded, Number one in Samsung sales in the month of October
Gold Award for customer service
Certification
- Certified Healthcare Administrative Specialist
Timeline
Support Staff Member
Gulf Breeze Recovery
01.2022 - Current
Third Key Holder
Kay Jewelers
08.2020 - 06.2021
Assistant Store Manager
Kay Jewelers
03.2020 - 06.2021
Wireless Sales Manager
Wireless Advocates
01.2018 - 11.2020
Sales Associate
Wireless Advocates
07.2015 - 01.2018
Certificate - Healthcare Administrative Specialist
Martinsburg College
High School Diploma -
North Dakota Center For Distance Education
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