Anna Douglas
Spring Grove,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Client Care Manager
Premier Veterinary Group
11.2021 - Current
- Answered customer questions via telephone, email and live chat services.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Receptionist Manager
Fox Lake Animal Hospital
12.2020 - 10.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Created a set schedule for all receptionists.
Certified Tanning Consultant
LA TAN
12.2018 - 07.2021
- Exceeded monthly tanning product and membership sale quotas.
- Informed and demonstrated how to use tanning equipment to new clients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Completed household tasks by assisting with laundry, and light housekeeping.
- Participated in team meetings and staff training sessions.
- Key Holder
Sales Associate
Abercrombie & Fitch
10.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL05.2018
Skills
- HIPAA Regulations
- Specialist Referrals
- Customer Feedback
- Maintain Case Files
Timeline
Assistant Client Care Manager
Premier Veterinary Group
11.2021 - Current
Receptionist Manager
Fox Lake Animal Hospital
12.2020 - 10.2021
Certified Tanning Consultant
LA TAN
12.2018 - 07.2021
Sales Associate
Abercrombie & Fitch
10.2017 - 05.2018
High School Diploma -
Grant Community High School
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