Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Doyle

Knoxville,TN

Summary

Dynamic hospitality professional with extensive experience at excelling in customer engagement and conflict resolution. Proven ability to enhance guest experiences through effective communication and meticulous order accuracy. Recognized for fostering positive relationships and promoting business loyalty.

Skilled in manning high-volume dining environment and delivering excellent customer service.

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Host/Restaurant Server

Calhouns
06.2024 - Current
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed daily side work and opening and closing duties without fail.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.

Banquet Server

Crowne Plaza
08.2023 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Maintained clean and safe work environment.

Cafeteria Worker

Aramark
09.2022 - 05.2023
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Tracked meal purchases and accepted payments at cash register.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Served food according to temperature, safety, and presentation guidelines.
  • Provided exemplary service to students, staff, and visitors.

Head Cashier (CSS)

Dick's Sporting Goods
10.2019 - 08.2021
  • Processed both cash and card purchases and returns.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Encouraged customers to make additional purchases by highlighting current deals, offering warranties, and promoting credit program

Education

Bachelor of Arts - Political Science

University of Tennessee
Knoxville, TN
08-2024

Associate of Arts - Political Science

Walters State Community College
Morristown, TN
08-2020

Skills

  • Customer engagement
  • Telephone reception
  • Multitasking and organization
  • Verbal and written communication
  • Food handling
  • Conflict resolution
  • Effective customer upselling
  • Hospitality service expertise
  • Order accuracy
  • Event coordination
  • Team collaboration

Timeline

Host/Restaurant Server

Calhouns
06.2024 - Current

Banquet Server

Crowne Plaza
08.2023 - Current

Cafeteria Worker

Aramark
09.2022 - 05.2023

Head Cashier (CSS)

Dick's Sporting Goods
10.2019 - 08.2021

Bachelor of Arts - Political Science

University of Tennessee

Associate of Arts - Political Science

Walters State Community College

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