Anna Draffin
Southaven,MS
Summary
Dynamic hospitality professional with proven expertise in guest relations and upselling strategies. Excelled in creating welcoming atmospheres and enhancing customer satisfaction, significantly increasing repeat business. Skilled in multitasking and problem-solving, consistently exceeding performance metrics.
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Hospitality Worker
Ora Live Event Center
12.2021 - Current
- Communicated with customers to promptly resolve complaints and address inquiries.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Front Door Host
Monroe's of Palm Beach
06.2022 - 10.2022
- Provided exceptional service by promptly addressing guest inquiries and concerns.
- Handled high-pressure situations with grace and professionalism, ensuring guest satisfaction remained a top priority.
- Increased repeat business through exceptional customer interactions and problem resolution skills.
- Streamlined communication between front-of-house staff members, facilitating seamless guest experiences.
- Enhanced customer experience by providing a warm and welcoming atmosphere at the front door.
Hospitality Worker
Double Dees Ranch
01.2017 - 09.2019
- Communicated with customers to promptly resolve complaints and address inquiries.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Call Center Representative
N/A
03.2017 - 08.2019
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Education
High School Diploma -
Houston High School
Germantown, TN05-2016
Skills
- Guest relations
- Upselling strategies
- Item recommendation
- Front desk operations
- Flexibility
- Problem-solving skills
- Customer service
- Multitasking
- Computer skills
- Excellent communication
- Customer service management
- Cash handling
Timeline
Front Door Host
Monroe's of Palm Beach
06.2022 - 10.2022
Hospitality Worker
Ora Live Event Center
12.2021 - Current
Call Center Representative
N/A
03.2017 - 08.2019
Hospitality Worker
Double Dees Ranch
01.2017 - 09.2019
High School Diploma -
Houston High School
Similar Profiles
Meghan WeddingtonMeghan Weddington
Street Team Member at JJ's Live Music And Event VenueStreet Team Member at JJ's Live Music And Event Venue
Paul LeasonPaul Leason
Event Bartender at Nugget Event Center, Reno Event Center, Glow PlazaEvent Bartender at Nugget Event Center, Reno Event Center, Glow Plaza
Stefan ZivojnovicStefan Zivojnovic
Intern at Training Center at the Institute for Mountain LiveIntern at Training Center at the Institute for Mountain Live