Anna Draganosky
Mechanicsburg,PA
Summary
Experienced relationship banker with over
20 years of experience in financial industry. Excellent reputation for resolving problems and improving customer satisfaction. Proven skills in building long-lasting relationships by applying strong communication and critical thinking. Looking for a new position with room for advancement where sales and service abilities and a results-oriented nature will be highly valued.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
M&T Bank
08.2021 - Current
- Engage in outbound calling and needs assessments and generate qualified referrals and sales
- Provide advice on different bank products and financial options, including insurance
- Train and mentor junior banking staff to maximize performance, efficiency and compliance
- Train new personnel regarding company operations, policies and services.
- Made introductions to partners to help meet customer's broader financial needs.
- Represented bank at community events to establish strong ties and promote business.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Relationship Banker
M&T Bank
11.2017 - 08.2021
- Continually boosted branch production and revenue by 100% by consistently meeting all monthly and quarterly sales goals.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Educated customers on use of banking website and mobile apps.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Promoted bank's products and services by consistently cross-selling to customers.
Relationship Banker
M&T Bank
03.2016 - 11.2017
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Teller
People’s Bank
08.2014 - 03.2016
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
Teller
Citizens Bank
04.2012 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
Universal Banker
PNC Bank
01.2009 - 01.2012
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Evaluated client financial positions and identified most appropriate banking products.
Customer Service Representative
Mellon Bank
05.1995 - 11.1996
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Customer Service Representative
CoreStates Bank
06.1989 - 04.1995
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts - Communication Studies
Shippensburg University of Pennsylvania
Shippensburg, PA05.1989
Skills
- Cross-selling expertise
- Audit Support
- Opening and closing procedures
- Staff Training
- Developing customer relationships
Certification
- Licensed Life, Accident and Health Agent with LPL Financial - December 2017- present
- Notary - December 2016- present
Community Outreach
Assisted in Lemoyne Borough Community CleanUp
Volunteer at Harrisburg National Night Out
Participant in United Way Day of Giving - cleanup at Allison Hill
Junior Achievement classroom presenter in Capitol Area
Timeline
Senior Relationship Banker
M&T Bank
08.2021 - Current
Relationship Banker
M&T Bank
11.2017 - 08.2021
Relationship Banker
M&T Bank
03.2016 - 11.2017
Teller
People’s Bank
08.2014 - 03.2016
Teller
Citizens Bank
04.2012 - 07.2014
Universal Banker
PNC Bank
01.2009 - 01.2012
Customer Service Representative
Mellon Bank
05.1995 - 11.1996
Customer Service Representative
CoreStates Bank
06.1989 - 04.1995
Bachelor of Arts - Communication Studies
Shippensburg University of Pennsylvania