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Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources Coordinator position. Ready to help team achieve company goals.
Hi, I’m
ANNA DRIVER
Spencer,IN
Summary
Overview
23
years of professional experience
Work History
Kroger's
Customer Service Representative
06.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Cross-trained and provided backup support for organizational leadership.
MYEYEDR
Patient Care Coordinator
02.2020 - 03.2021
Job overview
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Medical Accounts Services, Inc.
Medical Billing Specialist
05.2012 - 02.2020
Job overview
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting positive customer experiences.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
Indiana University
Human Resource Project Assistant
09.2019 - 01.2020
Job overview
- Maintained high level of accuracy in all project documentation, ensuring consistency and clarity throughout lifecycle of projects.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Created and updated records and files to maintain document compliance.
- Handled administrative duties, filing, and errands.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
Kroger's
Team Leader
10.2017 - 04.2019
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
McDonald's
Shift Supervisor
02.2009 - 05.2012
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Completed store opening and closing procedures and balanced tills.
Millennium Property Management
Apartment Leasing Agent
05.2006 - 09.2009
Job overview
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Indiana University
Catering Sales Associate
04.2001 - 10.2005
Job overview
- Developed tailored proposals for potential clients, highlighting unique selling points of company's catering services to secure business deals.
- Managed detailed event contracts, guaranteeing clear communication of expectations and timelines between parties.
- Maximized revenue opportunities by upselling additional services or products during client interactions.
- Increased event bookings by developing and implementing effective sales strategies for catering services.
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
Education
Ivy Tech State CollegeBloomington, IN
No Degree from Payroll Accounting
05.2020
University Overview
- Payroll Accounting Certificate
Eastern Gateway Community College
Associates Degree in Human Resource Management
12.2019
University Overview
- 3.8 GPA
- magna cum laude graduate
- Phi Theta Kappa Member
Skills
- Customer Service
- Critical Thinking
- Conflict Resolution
- Scheduling
- Follow-up skills
- Paperwork Processing
- Documentation
- Team Development
- Microsoft Office Suite
- Administrative Support
- Recordkeeping strengths
Quote
It is never too late to be what you might have been.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Teaching
Creating
Travel
Listening
Software
Microsoft Office Suite
Quickbooks
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsTimeline
Customer Service Representative
Kroger's
06.2023 - Current
Patient Care Coordinator
MYEYEDR
02.2020 - 03.2021
Human Resource Project Assistant
Indiana University
09.2019 - 01.2020
Team Leader
Kroger's
10.2017 - 04.2019
Medical Billing Specialist
Medical Accounts Services, Inc.
05.2012 - 02.2020
Shift Supervisor
McDonald's
02.2009 - 05.2012
Apartment Leasing Agent
Millennium Property Management
05.2006 - 09.2009
Catering Sales Associate
Indiana University
04.2001 - 10.2005
Ivy Tech State College
No Degree from Payroll Accounting
Eastern Gateway Community College
Associates Degree in Human Resource Management
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