Anna Duffy
New Lenox,IL
Summary
Accomplished Account Manager with a proven track record at CNAC Finance, adept in client relationship management and persuasive negotiations. Leveraged skills in business development and CRM software to enhance customer satisfaction and drive revenue growth. Excelled in creating impactful marketing strategies and managing high-volume collections, achieving significant improvements in client retention and brand engagement.
Overview
9
9
years of professional experience
Work History
Account Manager
CNAC Finance
04.2023 - Current
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated to collect balance in full.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Social Media Brand Strategist
Self-Employed
02.2016 - 04.2024
- Continually maintained and improved company's reputation and positive image in markets served.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Improved website visibility through development and implementation of SEO strategies.
- Devised content strategy to effectively engage target audiences.
- Developed creative design for print materials, brochures, banners, and signs.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Developed graphics and visual content for social media campaigns.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Designed new art work for use in range of advertising, marketing and corporate branding projects.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
Receptionist
Update Heating and Cooling Services
02.2016 - 07.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Music Performance
Columbia College Chicago
Chicago, IL05.2016
High School Diploma -
Lincoln-Way Central
New Lenox06.2012
Skills
- Schedule Management
- Business Development
- Contract Negotiation
- Data Analytics
- Lead Generation
- Account Servicing
- Sales Analysis
- Advertising
- Campaign execution
- Lead Development
- Vendor Relations
- Complaint Management
- Account development
- Sales Development
- Customer Service
- Account Management
- Client Relationship Management
- Lead prospecting
- Brand Management
- Database Management
- Persuasive Negotiations
- CRM Software
- Sales Reporting
- Coordinating documents
- Networking skills
- Customer Relationships
- Coordinating paperwork
- Business development and planning
- Collaborating with designers
- Sales expertise
- Marketing
- Outbound telephone marketing
- CRM Systems
- Performance Tracking
Timeline
Account Manager
CNAC Finance
04.2023 - Current
Social Media Brand Strategist
Self-Employed
02.2016 - 04.2024
Receptionist
Update Heating and Cooling Services
02.2016 - 07.2022
Music Performance
Columbia College Chicago
High School Diploma -
Lincoln-Way Central