Anna Duran
Lubbock,TX
Summary
I have been working with makeup for about 10 years now.
I am an Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Love to recommend company products to the customers as well as informing them as to why they should purchase it.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Manager/Assistant Manager
Sergio Barajas
07.2023 - 07.2024
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Server
Bryan Vega
03.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Manager/ Csr
Tosha Maldonaldo
05.2020 - 03.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cooked on the grill when we had no morning cook or any cook that we had at the time called in.
- Deposited money at the bank after work.
- Gave excellent customer service and gave them a good knowledge about steak cooked temperatures.
Education
High School Diploma -
Lubbock Cooper High School
Lubbock, Texas05-2022
Skills
- Bilingual
- Team Leadership
- Sales Techniques
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Inventory Management
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Menu Memorization
- Food Running
- Service prioritization
Accomplishments
I have accomplished to be an Assistant Manager
Certification
Cosmetology License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bar Manager/Assistant Manager
Sergio Barajas
07.2023 - 07.2024
Server
Bryan Vega
03.2022 - 03.2023
Assistant Manager/ Csr
Tosha Maldonaldo
05.2020 - 03.2022
Cosmetology License
High School Diploma -
Lubbock Cooper High School
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