Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anna Dykstra

Baltimore,MD

Summary

Driven professional with a strong background in financial operations and customer relations, honed at NPL Construction Co. Excelled in enhancing workflow efficiency through expert application of SAP and QuickBooks, alongside a keen attention to detail. Skilled in maintaining impeccable financial records, demonstrating a results-focused approach and critical thinking abilities. Specialized in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records. Reliable accounting professional with solid administrative background and good understanding of financial operations and practices. Independently handles accounts receivable tasks and billing while providing clerical office support.

Overview

14
14
years of professional experience

Work History

Accounts Receivable Clerk

NPL Construction Co.
07.2016 - Current
  • Input financial data and produced reports using SAP.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger weekly.
  • Optimized workflow processes within the department, enhancing overall productivity levels among team members.
  • Streamlined billing processes with the implementation of efficient organizational systems and attention to detail.
  • Increased overall departmental productivity through active participation in process improvement initiatives focused on streamlining AR workflows.
  • Reduced overdue payments by consistently following up on unpaid invoices within standard billing cycle timeframe.
  • Managed multiple priorities effectively by maintaining strong organization skills while handling competing deadlines within a fast-paced environment.
  • Demonstrated adaptability during periods of high volume or increased workload demands without sacrificing accuracy or efficiency in task completion.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Handled day-to-day accounting processes to drive financial accuracy.

Call Center Representative Specialist

Call Control LLC
01.2013 - 05.2016
  • Processed debit and credit card and electronic check payments.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Navigated multiple software applications simultaneously while maintaining focus on the customer interaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed and updated databases to handle customer data.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced first-call resolution rates through effective troubleshooting methods and collaboration with team members.
  • Exceeded performance metrics by consistently meeting or surpassing call handling and resolution goals.
  • Collaborated with cross-functional teams to ensure seamless communication and prompt issue resolution.
  • Maintained detailed documentation of customer interactions, ensuring accuracy for future reference or follow-up actions.
  • Streamlined processes within the team by identifying areas for improvement and implementing well-thought-out action plans.
  • Implemented conflict resolution skills to address escalated calls professionally and effectively.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Contributed to a positive work environment by supporting colleagues, sharing insights, and fostering teamwork.
  • Assisted in training new hires on company procedures, product offerings, systems navigation, and customer service expectations.

Lien Specialist

NACM
01.2012 - 01.2013
  • Ensured compliance with industry regulations by diligently following guidelines for documentation and reporting procedures during daily operations.
  • Provided crucial support during loan origination processes, conducting thorough due diligence on prospective borrowers'' collateral as needed.
  • Developed strong working relationships with external parties, including attorneys and title companies, facilitating efficient communication and coordination throughout the lien process.
  • Facilitated smooth collaboration with other departments for seamless processing and management of liens.
  • Enhanced lien perfection efficiency by streamlining documentation processes and reducing errors.
  • Safeguarded company assets through diligent monitoring of loan collateral, ensuring proper due diligence was conducted on each transaction.
  • Managed a high volume of lien-related tasks while adhering to strict timeframes, resulting in improved workflow efficiency.
  • Expedited the release of satisfied liens by efficiently coordinating with relevant parties and overseeing document preparation.
  • Improved turnaround times for lien filings by optimizing internal processes and utilizing technology solutions effectively.
  • Assisted clients with lien inquiries, providing knowledgeable guidance and problem resolution effectively.
  • Streamlined reporting processes to provide senior management with timely insights into portfolio trends related to liens and collateral management activities.
  • Maintained up-to-date knowledge of industry regulations, ensuring all lien activities were compliant with relevant laws.
  • Implemented best practices for managing client collateral, minimizing risk exposure for the organization.
  • Ensured accurate and timely filing of liens by maintaining organized records and prioritizing deadlines.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Researched ownership interests and liens on real estate properties.
  • Utilized various online databases and public land records to verify ownership information.
  • Examined land records and identified potential problems with title search results.

Accounting Clerk

The Ferguson Group LLC
03.2010 - 09.2010
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained accounting records utilizing in-house and client systems.
  • Managed accounts payable and receivables and payroll.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Tracked expenses to comply with budgets.
  • Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Assisted management with annual expense plans to strategically track income or revenue.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Input financial data and produced reports using Quickbooks.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Education

No Degree - General Studies

Anne Arundel Community College
Arnold, MD

High School Diploma -

Arundel High School
Gambrills, MD
06.2006

Skills

  • Microsoft Excel
  • Microsoft Office
  • QuickBooks
  • SAP Knowledge
  • Data Entry
  • Financial records and reporting
  • Information gathering and analysis
  • Aging reports analysis
  • Invoicing proficiency
  • Month-end closing procedures
  • General Ledger Management
  • Purchase Orders
  • Bookkeeping Support
  • Attention to Detail
  • Time Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of four in the development of EDPR.
  • Achieved EDPR process by introducing zWork and SAP for revenue entry tasks.


Timeline

Accounts Receivable Clerk

NPL Construction Co.
07.2016 - Current

Call Center Representative Specialist

Call Control LLC
01.2013 - 05.2016

Lien Specialist

NACM
01.2012 - 01.2013

Accounting Clerk

The Ferguson Group LLC
03.2010 - 09.2010

No Degree - General Studies

Anne Arundel Community College

High School Diploma -

Arundel High School

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Anna Dykstra