Anna E. Adams
Hudson,USA
Summary
Dedicated and customer-focused professional with experience in hospitality, dispatching, and tenant services roles. Strong skills in time management, communication, and problem-solving. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tenant Services Coordinator
NeighborWorks of Southern New Hampshire
05.2024 - Current
- Serve as the primary point of contact for tenants, addressing their questions, concerns, and needs related to housing and community
- Advocate on behalf of tenants to connect them with community resources, social services, and programs
- Organize and facilitate community-building activities and events to foster a sense of belonging among tenants
- Develop and implement educational workshops, support groups, and recreational activities tailored to tenant needs
- Provide tenants with information on housing stability, such as budgeting and tenant rights, and assist them in achieving personal goals
- Respond to and manage crises, mediating conflicts between tenants or between tenants and management
- Maintain accurate records of tenant interactions, services provided, and outcomes achieved, and prepare reports for management
Front Desk Clerk
Highgate Hotels
10.2023 - 05.2024
- Greeted and assisted guests upon arrival and departure
- Managed check-in/check-out processes efficiently
- Entered and updated guest information in the system
- Created and managed guest reservations
- Addressed and resolved guest needs and inquiries
- Prepared and sent daily reports
- Coordinated with housekeeping and maintenance teams to ensure rooms were ready for new arrivals
- Provided information about hotel services, amenities, and local attractions
- Adhered to hotel safety and security policies, ensuring a safe environment for guests and staff
Technician Dispatcher
Walley's HVAC
04.2023 - 07.2023
- Assigned and dispatched HVAC technicians to service calls and installations based on priority and availability
- Monitored and adjusted schedules throughout the day to accommodate emergency calls, cancellations, and technician availability
- Maintained clear communication with technicians in the field to track job progress and address any issues
- Responded to customer inquiries and provided updates on service calls and technician arrival times
- Entered and updated job orders, service records, and customer information in dispatching and CRM systems
- Prepared and sent reports on technician activity, job completion rates, and customer satisfaction
- Ensured all dispatched jobs complied with company safety standards and regulatory requirements
Amazon Flex Driver
Amazon Flex
03.2022 - 01.2023
- Managed time efficiently to ensure on-time deliveries
- Ensured the security and safe handling of packages
- Delivered packages to customers with a high level of service
Family Managed Employee
Gateway Community Services
05.2017 - 05.2022
- Provided daily care and assistance to individuals with special needs, including activities of daily living (ADLs) such as bathing, dressing, grooming, and feeding
- Assisted with household management tasks such as cleaning, laundry, and meal preparation
- Implemented and followed behavioral support plans to improve the individual's social interactions and communication skills
- Planned and participated in social, recreational, and community activities that aligned with the individual's interests and abilities
- Provided emotional support and companionship, helping to reduce feelings of isolation and loneliness
- Maintained accurate records of daily activities, care provided, and any changes in the individual's condition or behavior
Education
Associate's Degree - Healthcare Administration
Southern New Hampshire University
Manchester, NH02.2022
Skills
- Front Desk Operations
- Guest Relations
- Problem Resolution
- Microsoft Office
- Agile
- Software Troubleshooting
- 4G/LTE
- Data Collection
- Proofreading
- Quality Control
- Project Management
- Calendar Management
- Strong verbal and written communication
- Negotiation
- Social Media Management
- Time Management
- Organizational Skills
- Leadership
- Childcare
- Cash Handling
- HIPAA Compliance
Certification
Driver's License
Timeline
Tenant Services Coordinator
NeighborWorks of Southern New Hampshire
05.2024 - Current
Front Desk Clerk
Highgate Hotels
10.2023 - 05.2024
Technician Dispatcher
Walley's HVAC
04.2023 - 07.2023
Amazon Flex Driver
Amazon Flex
03.2022 - 01.2023
Family Managed Employee
Gateway Community Services
05.2017 - 05.2022
Associate's Degree - Healthcare Administration
Southern New Hampshire University
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