Anna E. Bissonnette
Warren,MI
Summary
Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting.
Overview
11
11
years of professional experience
Work History
Clinic Coordinator
Livewell Medical Clinic
Hamtramck, MI
12.2024 - Current
- Oversee a diverse team of over twenty individuals, including front desk staff, medical assistants, and healthcare providers.
- Lead the company in the Medicare Shared Savings Program (MSSP) by providing support, direction, and guidance to all staff on quality measures
- Create and manage schedules for five clinics weekly
- Executive schedule management for the Chief Medical Officer
- Conduct audits at each clinic to ensure consistent performance, accuracy, and quality in all workplace practices
- Provide round-the-clock support to all staff members to effectively resolve problems
- Serve as the primary point of contact between the clinic owner and staff members
- Establish and implement the assigned clinical areas' goals, objectives, policies, procedures, and systems
- Actively participate in the hiring process for new employees, including interviewing and selection
- Foster a positive team atmosphere by motivating staff through creative problem-solving and conflict-resolution skills
Health Care Assistant/Clinic Manager
Total Health Systems
St. Clair Shores, MI
12.2021 - 06.2024
- Actively participate in the hiring process of new Health Care Assistants, including interviewing and selection
- Train new employees, manage their schedules weekly, and conduct yearly performance evaluations
- Serve as a liaison between clinical staff, management, and patients
- Motivate staff through the use of creative problem-solving and conflict-resolution skills to create a positive team atmosphere
- Operate E-Thomas software and Electronic Health Records that contain Protected Health Information (PHI) and insurance information
- Audit office protocols to ensure uniform performance, accuracy, quality, and comprehensiveness
- Accurately reconciles daily receipts, billing, deposits, income reports, and daily statistics
- Establish and maintain consistent filing and archival systems for patients and providers
Manager
President Tuxedo
Warren, MI
07.2014 - 07.2020
- Secured written contracts with clients
- Coordinated timely deliveries and emergency replacements
- Balanced financial log daily at close of business and reviewed all orders for the following day
- Cold-called prospective clients including Infusionsoft marketing software
- Visited high schools in the area to promote marketing sales
Education
Bachelor of Arts - Philosophy
Oakland University
Rochester Hills, MI04.2021
Skills
- Broad team management
- Creative and logical problem-solving
- Excellent interpersonal skills
- Exceptional writing and communication skills
- Project Management
- Strong self-management abilities
- Electronic Health Records
- Quality assurance
- Conflict resolution
- Team development
- Schedule management
- Employee training
- Training and onboarding new members
Timeline
Clinic Coordinator
Livewell Medical Clinic
12.2024 - Current
Health Care Assistant/Clinic Manager
Total Health Systems
12.2021 - 06.2024
Manager
President Tuxedo
07.2014 - 07.2020
Bachelor of Arts - Philosophy
Oakland University
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