Anna E Hobbs

• Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
• Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
• Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
• Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
• Attended industry conferences and networking events to stay current on hospitality trends while expanding professional networks.
• Fostered open communication channels among staff across different departments facilitating coordination efforts to meet guest needs.
• Maintained accurate records of guest preferences and requests, allowing for personalized service during future visits.
• Implemented effective communication strategies between concierge team members, improving service quality and consistency.
• Increased revenue through upselling room upgrades and additional resort services when appropriate.
• Managed complex reservation requests, resulting in high levels of customer satisfaction and repeat bookings.
• Resolved guest complaints efficiently and professionally, restoring customer confidence in resort services.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.

• Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
• Supported event planning efforts, contributing to the successful execution of memorable occasions.
• Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
• Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
• Assisted in planning and executing special events, contributing to memorable guest experiences.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Enhanced guest experience by providing personalized recommendations for dining and entertainment.
• Developed relationships with local businesses to secure discounts and special access for guests.
• Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
• Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
• Managed reservations for exclusive events, increasing guest engagement and satisfaction.
• Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
• Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
• Coordinated transportation arrangements for guests, leading to seamless travel experiences.
• Maintained detailed records of guest preferences to personalize future visits.
• Ensured guest safety and security, monitoring public areas and managing access to guest floors.
• Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
• Greeted guests upon arrival by providing warm welcome.
• Maintained high level of professionalism and discretion when dealing with guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Provided accurate information regarding local attractions, restaurants and activities.

• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
• Established positive communication with parents in daily conversation and formal conferences.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
• Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
• Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
• Allowed for ample outdoor discovery time in schedule each day.
• Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
• Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.
• Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.
• Encouraged critical thinking and problem-solving skills with specially designed activities and games.
• Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
• Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained visitor log for entering and leaving facility for security purposes.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Corresponded with clients through email, telephone, or postal mail.

Psychology and Communications combined with Sociology enhanced my passion and enthusiasm for serving others on a daily basis.