Anna Eplawy
Cedar Creek,TX
Summary
Customer service professional with extensive experience in delivering exceptional service and meeting sales and margin targets. Skilled in maintaining fresh, well-stocked, and visually appealing displays, with deep knowledge of unique product offerings. Expertise in replenishing products, managing inventory, and curating selections to meet customer dietary needs. Adept at building displays that align with promotions, profitability, and regional guidance. Engages customers through product sampling and manages special orders. Analyzes and controls product transfers, waste, and spoilage to ensure profitability. Committed to safety, compliance, and maintaining a clean, organized work environment.
Overview
6
6
years of professional experience
Work History
Specialty Order Writer
Whole Food Market
Wellington, FL
02.2021 - 04.2024
- Provide excellent customer service and address needs of customers in a timely and effective manner.
- Ensure a fresh and appealing display by keeping shelves and displays clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
- Understand why Whole Foods products are different than conventional stores and explain differences to customers.
- Replenish cheese through proper buying procedures.
- Ensure orders for cheese are timely and accurate to monitor inventory turns.
- Ensure that product mix meets varied customer dietary needs and requests.
- Find placement for all new products belonging to the different category or categories.
- Participate in regional and national sales promotions.
- Build displays according to movement, promotions, profitability, value, and Regional guidance.
- Sample department products to customers.
- Oversee customer special order procedure.
- Analyze and control product transfers, waste, and spoilage.
- Support Leadership in conducting inventories.
- Maintain financial profitability by meeting and exceeding margin and sales targets.
- Assist in training and developing Team Members on product knowledge.
- Maintain accurate department signage and pricing.
- Stay informed by reading daily communication log or department updates from Leadership.
- Ensure compliance with all applicable US regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
- Make sure sweep logs and sanitation logs are completed when applicable.
- Maintain a safe, clean and well-organized working and shopping environment.
- Support global, regional and store programs.
- Answer department telephone calls and pages quickly and with excellent phone etiquette.
Cashier
Follett Bookstore
Boca Raton, FL
01.2019 - 02.2020
- Managed the opening and closing procedures of cash registers
- Dependable in handling and balancing cash register during opening and closing procedures
- Managed and organized significant financial transactions efficiently
- Restocked and ordered items while maintaining cleanliness of the store
- Delivered results in student returns.
- Assembled significant online orders
- Ensured books and access codes were organized correctly
- Efficiently managed inventory by accurately ordering low stock items.
Cashier
Firehouse Subs
Palm Coast, Florida
01.2018 - 01.2019
- Implemented and monitored financial oversight processes to increase accountability
- Enhanced memory capacity through continuous development and practice
- Responsible for cleaning and restocking items.
- Attentive to customer needs at all times
- Enhanced customer service skills by consistently maintaining a friendly and polite demeanor.
- In charge of making and planning schedules.
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL12-2023
Skills
- Strong organizational and time management skills
- Deadline-oriented with data entry proficiency
- Sales support and proactive selling to meet goals
- Specialty food product expertise and retail merchandising
- Effective communication with team members, customers, and vendors
- Experienced in training and educating teams on product knowledge
- Proficient in Microsoft Word, Excel, Outlook, and ordering systems
- Strong work ethic and integrity
- Flexible schedule availability, including nights, weekends, and holidays
- Thrives in a fast-paced, high-pressure environment
References
References available upon request.
Timeline
Specialty Order Writer
Whole Food Market
02.2021 - 04.2024
Cashier
Follett Bookstore
01.2019 - 02.2020
Cashier
Firehouse Subs
01.2018 - 01.2019
Bachelor of Science - Biology
Florida Atlantic University