Anna Eskew
Puryear,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Litigation Medical Paralegal
SMART Reviews
2022.01 - Current
- Creating legal document requests for all medical, and pathology records required for client’s case.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Human Resources
OSF Healthcare
2020.09 - 2022.01
- First point of contact with all inquiries into Human Resources
- Supports the implementation of new or revised HR initiatives
- Utilize available materials and other resources to perform responsibilities accurately and efficiently
- Assisting and resolving benefits issues
- Streamlined call handling processes for increased efficiency and reduced hold times.
- Collaborated with team members to improve overall service center performance and customer experience.
- Handled complex inquiries by utilizing advanced problem-solving techniques and extensive knowledge of company offerings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved employee satisfaction by effectively managing and coordinating all aspects of FMLA leave requests.
- Streamlined the FMLA process for employees by creating user-friendly forms, guides, and resources.
Outpatient Clearance / Patient Financial Navigator
OSF Healthcare
2017.07 - 2020.09
- Ensure that each patient has a complete and accurate medical record
- Extensive experience reviewing patient charts to submit appropriate records to their insurance for pre-authorization and approval
- Provide financial understanding to the patient prior to services after obtaining authorization
- Accurately and efficiently create estimates for patients after confirming current benefit balances
- Maintained up-to-date knowledge of relevant federal and state regulations, ensuring compliance in all financial counseling activities.
- Apply deductive reasoning and logic skills in complex, multi-payer situations
- Collaborated with insurance providers to verify coverage and resolve billing disputes, improving patient trust and ensuring timely payments.
- Efficiently navigate Epic to maximize tracked patient accounts while maintaining accuracy.
- Enhanced patient satisfaction by addressing financial concerns and providing personalized financial guidance.
- Streamlined the financial assistance application process for patients, resulting in reduced wait times and increased approval rates.
Outpatient / Patient Access Associate
OSF Healthcare
2016.07 - 2017.07
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Resolved patient billing issues in line with established guidelines.
- Addressed bad debts in line with set protocols.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
01.2025
Associate of Science in Business - Business Administration
Illinois Central College
East Peoria, IL05.2018
High School Diploma -
Illini Bluffs High School
Glasford, IL05.2009
Skills
- Litigation Support
- Records Management
- Exceptional Writer
- Civil Law
- Document Filing
- Database Research
- Proficient in MS Office
- Case Summaries
- File and Records Management
- Administrative Support
- Client Communication
- File Organization
- Document Drafting
Timeline
Litigation Medical Paralegal
SMART Reviews
2022.01 - Current
Human Resources
OSF Healthcare
2020.09 - 2022.01
Outpatient Clearance / Patient Financial Navigator
OSF Healthcare
2017.07 - 2020.09
Outpatient / Patient Access Associate
OSF Healthcare
2016.07 - 2017.07
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Associate of Science in Business - Business Administration
Illinois Central College
High School Diploma -
Illini Bluffs High School
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