Anna Esque
Fort Wayne,IN
Summary
Compassionate and dedicated professional with a proven track record at Absolute Angles, delivering empathetic support and effective communication in dementia care. Skilled in care plan management and fostering trust with clients, I excel in enhancing well-being and independence while training new aides to ensure high-quality patient-centered support.
Experienced with providing compassionate care and assistance to individuals in need. Utilizes strong organizational skills and effective communication to enhance client well-being. Track record of fostering supportive environments and adapting to dynamic care requirements.
Overview
15
15
years of professional experience
Work History
Home Help Aide
Absolute Angles
Fort Wayne, IN
09.2023 - Current
- Provided compassionate personal care to clients, enhancing daily living activities.
- Assisted clients with mobility and transportation needs, ensuring safety and comfort.
- Developed individualized care plans in collaboration with healthcare professionals.
- Trained new aides on best practices for client support and assistance.
- Monitored client health and reported changes to relevant stakeholders efficiently.
- Coordinated with family members to address client needs and preferences effectively.
- Implemented improved scheduling strategies to optimize caregiver-client matching.
- Assisted with mobility issues, helping clients maintain independence and improve overall wellbeing.
- Developed strong relationships with clients, fostering trust and open communication for better support.
- Participated in ongoing professional development opportunities, staying current on industry best practices for optimal client outcomes.
- Assisted clients in managing chronic conditions such as diabetes or hypertension through monitoring symptoms and reporting changes.
- Facilitated physical therapy exercises as directed by healthcare providers, contributing to improved client mobility.
- Prepared nutritious meals for clients following dietary guidelines and restrictions.
School-Age Specilist
Cornerstone Daycare Learning Center
Fort Wayne, IN
04.2011 - Current
- Developed and implemented individualized learning plans to support diverse developmental needs of children.
- Collaborated with parents and staff to enhance communication and foster a supportive learning environment.
- Trained and mentored new staff on best practices in early childhood education and classroom management.
- Assessed children's progress through observations, ensuring accurate documentation of developmental milestones.
- Established positive relationships with families, providing resources to support at-home learning experiences.
- Streamlined operational processes within the classroom to improve efficiency and resource allocation for activities.
Customer Service Representative
SportONE Parkview IceHouse
Fort Wayne, IN
12.2015 - 09.2023
- Delivered exceptional customer service in fast-paced environment, addressing inquiries and resolving issues efficiently.
- Guided customers through facility amenities and services, enhancing overall visitor experience and satisfaction.
- Managed scheduling for ice rink activities, ensuring optimal use of resources and timely communication with clients.
- Trained new staff on operational procedures and customer engagement strategies, fostering a collaborative team environment.
- Coordinated with event organizers to facilitate successful gatherings, including hockey games and community events.
- Monitored equipment usage and reported maintenance needs promptly to uphold safety standards and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Medical Assisting
Brown Mackie College
Fort Wayne, IN05-2010
Skills
- Empathetic support
- Personal hygiene support
- Effective communication in dementia care
- Emotional guidance
- Patient-centered support
- Compassionate patient care
- Medical terminology and equipment
- Care plan management
- Teamwork and collaboration
- Consistent reliability
- Effective listening
- Effective communication
- Adaptability and flexibility
Timeline
Home Help Aide
Absolute Angles
09.2023 - Current
Customer Service Representative
SportONE Parkview IceHouse
12.2015 - 09.2023
School-Age Specilist
Cornerstone Daycare Learning Center
04.2011 - Current
Associate of Science - Medical Assisting
Brown Mackie College